Service Manager
W. P. Keith Company INC, Pico Rivera, CA, United States
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Keith Company engineers and manufactures state-of-the‑art industrial furnaces, kilns and ovens that are sold to domestic and international customers. We are currently seeking a Service Manager to join our team.
Job Summary
The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.
Skills/Qualifications
Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&ID loops, basic understanding of PLC programming, phone support and troubleshooting)
Knowledge in Industrial Automation
Hands on experience in field service functions is a must
Experience with gas burner systems is a plus
Leadership skills. Help to select, train, assign, schedule, and coach service employees. Mentor field engineers, and support sales manager.
Experience with: Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding.
Good communication skills with staff, vendors, and customers.
Operational Duties
Service operational objectives
Prepare service reports by collecting, analyzing, and summarizing data and trends
Implement quality and customer-service standards
Service budget quota objectives
Manage annual service department
Resolve service issues
Organize appropriate and timely service requests
Contract with service providers
Improve service programs
Analyze service and support failures
Create preventive maintenance (PM) service plans
Test Equipment prior to Shipment.
Run Temperature Uniformity Tests per industry standards (AMS 2750).
Responsible for Warranty parts Shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field.
Coordinating and planning maintenance events with the customer to ensure high availability and reliability of equipment.
Planning and coordinating of field engineering services.
Travel to customers to build relationships, handle emergency troubleshooting and repairs. Travel may require for less than 20% for customers and vendors onsite visit.
Presenting upgrade opportunities to customers.
Supervise field installations.
Train customers and staff on new technology/equipment.
Performs other duties as assigned.
Education, Experience, and Licensing Requirements
At least 5 years of work related experiences or Bachelor’s degree in Engineering preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Standing, climbing, or kneeling is necessary to evaluate large mechanical structures.
Must be able to lift 30-40 pounds at a time.
Must be able to access and inspect all areas of the facility.
Work Environment and Benefits
This job is suited for somebody who enjoys working in a small team for customers in the aerospace, aircraft, medical and energy sectors. We offer a challenging, creative, and service-minded working environment. The vast majority of our staff have a long tenure with our Company and have a strong sense of accountability. We welcome our new staff members the opportunity to feel at home with us too.
Reports to the CEO.
#J-18808-Ljbffr
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Keith Company engineers and manufactures state-of-the‑art industrial furnaces, kilns and ovens that are sold to domestic and international customers. We are currently seeking a Service Manager to join our team.
Job Summary
The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.
Skills/Qualifications
Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&ID loops, basic understanding of PLC programming, phone support and troubleshooting)
Knowledge in Industrial Automation
Hands on experience in field service functions is a must
Experience with gas burner systems is a plus
Leadership skills. Help to select, train, assign, schedule, and coach service employees. Mentor field engineers, and support sales manager.
Experience with: Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding.
Good communication skills with staff, vendors, and customers.
Operational Duties
Service operational objectives
Prepare service reports by collecting, analyzing, and summarizing data and trends
Implement quality and customer-service standards
Service budget quota objectives
Manage annual service department
Resolve service issues
Organize appropriate and timely service requests
Contract with service providers
Improve service programs
Analyze service and support failures
Create preventive maintenance (PM) service plans
Test Equipment prior to Shipment.
Run Temperature Uniformity Tests per industry standards (AMS 2750).
Responsible for Warranty parts Shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field.
Coordinating and planning maintenance events with the customer to ensure high availability and reliability of equipment.
Planning and coordinating of field engineering services.
Travel to customers to build relationships, handle emergency troubleshooting and repairs. Travel may require for less than 20% for customers and vendors onsite visit.
Presenting upgrade opportunities to customers.
Supervise field installations.
Train customers and staff on new technology/equipment.
Performs other duties as assigned.
Education, Experience, and Licensing Requirements
At least 5 years of work related experiences or Bachelor’s degree in Engineering preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Standing, climbing, or kneeling is necessary to evaluate large mechanical structures.
Must be able to lift 30-40 pounds at a time.
Must be able to access and inspect all areas of the facility.
Work Environment and Benefits
This job is suited for somebody who enjoys working in a small team for customers in the aerospace, aircraft, medical and energy sectors. We offer a challenging, creative, and service-minded working environment. The vast majority of our staff have a long tenure with our Company and have a strong sense of accountability. We welcome our new staff members the opportunity to feel at home with us too.
Reports to the CEO.
#J-18808-Ljbffr