Customer Experience Team Lead - Escalations & Training

NTT America, Inc. is seeking a Team Lead for the CIT/WET department in Chicago, IL. This role involves overseeing daily operations, providing support to team members, and monitoring performance metrics. The ideal candidate will have a minimum of 3 years of experience in customer service, fluency in English, and a high school diploma or GED. The compensation for this role ranges from $49,456 to $74,184, commensurate with experience, along with comprehensive benefits including medical, dental, and a 401(k) plan.
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