Customer Experience Team Lead - Escalations & Training

NTT Data Americas, Inc. is looking for a team lead in Chicago to oversee daily operations of the CIT/WET team. The role includes facilitating meetings, reporting on KPIs, and serving as backup to the Service Center Manager. Candidates must have at least 3 years of contact center experience and be fluent in English. Benefits include medical, dental, and vision insurance, paid time off, and 401(k) with company match.
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