Front Desk Specialist
Lehigh Valley Health Network, Brodheadsville, PA, United States
Summary
Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person to establish an account, gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out-of-pocket fees.
Job Duties
Interview patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
Engage patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
Ensure referring providers’ orders are complete and match the appointment scheduled. Obtain a new order prior to test/treatment if the order is incomplete or inaccurate.
Scan insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
Secure signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
Determine and collect patient financial liability and create estimates, if applicable. Refer patients to financial resources as needed for assistance with financial counseling.
Review daily schedule and identify potential scheduling conflicts affecting department flow and confer with colleagues and providers for a resolution.
Maintain compliance with registration accuracy.
Minimum Qualifications
High School Diploma or GED.
1 year of customer service experience or 1 year in a healthcare environment such as a hospital and/or physician office.
Computer and typing proficiency.
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Successfully pass required training in two attempts or less.
Preferred Qualifications
Associate’s degree in health care or a related field.
2 years of registration/insurance verification experience in a health care setting.
Knowledge of medical terminology.
Bi‑lingual – Spanish/English.
American Heart Association Basic Life Support certification – State of Pennsylvania.
Physical Demands
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.
Job Description Disclaimer
This position description provides the major duties and responsibilities, requirements, and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with applicable federal, state, and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or other protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
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Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person to establish an account, gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out-of-pocket fees.
Job Duties
Interview patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
Engage patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
Ensure referring providers’ orders are complete and match the appointment scheduled. Obtain a new order prior to test/treatment if the order is incomplete or inaccurate.
Scan insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
Secure signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
Determine and collect patient financial liability and create estimates, if applicable. Refer patients to financial resources as needed for assistance with financial counseling.
Review daily schedule and identify potential scheduling conflicts affecting department flow and confer with colleagues and providers for a resolution.
Maintain compliance with registration accuracy.
Minimum Qualifications
High School Diploma or GED.
1 year of customer service experience or 1 year in a healthcare environment such as a hospital and/or physician office.
Computer and typing proficiency.
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Successfully pass required training in two attempts or less.
Preferred Qualifications
Associate’s degree in health care or a related field.
2 years of registration/insurance verification experience in a health care setting.
Knowledge of medical terminology.
Bi‑lingual – Spanish/English.
American Heart Association Basic Life Support certification – State of Pennsylvania.
Physical Demands
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.
Job Description Disclaimer
This position description provides the major duties and responsibilities, requirements, and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with applicable federal, state, and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or other protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
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