Patient Access Specialist - PRN
Ensemble Health Partners, Pearisburg, VA, United States
Job Summary
Ensemble is a leading provider of technology-enabled revenue cycle management solutions. We are searching for a Patient Access Specialist to conduct admitting duties for all patients admitted for services at Ballad – Sycamore Shoals Hospital in Elizabethton, TN. This onsite role requires working at the hospital and supporting patients through the entire admission process while meeting regulatory compliance standards.
Compensation: $17.00 – $18.15 per hour based on experience. Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities are included.
Job Responsibilities
Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, and process physician orders.
Utilize the overlay tool and telephone switchboard to handle incoming and outgoing calls, providing excellent customer service measured by Press Ganey.
Conduct quality audits and reporting to ensure accounts are correct, including cross‑employee, department, and facility accounts.
Pre‑register patient accounts before visits, gather demographic, insurance, and financial liability information, and collect point‑of‑service collections and past due balances.
Explain consent forms, obtain signatures, and distribute patient education documents (e.g., Medicare, Tricare, Observation Forms).
Review eligibility responses in the insurance verification system, select applicable insurance plan code, and enter benefit data to support POS and billing processes.
Screen medical necessity using ABN software, inform Medicare patients of potential non‑payment, and distribute required forms.
Experience We Love
1+ years of customer service experience.
Inquisitive and open to innovation, including the use of AI to streamline processes and improve patient experience.
Required Qualifications
High School Diploma or GED.
CRCR certification within 9 months of hire (Company paid).
Benefits
Comprehensive benefits package: healthcare, time off, retirement, and well‑being programs.
Professional development: tuition reimbursement and professional certification support.
Recognition: quarterly and annual incentive programs.
Work‑life flexibility and a collaborative, growth‑oriented culture.
EEO and Disability Accommodations
Ensemble is an equal employment opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, or other protected categories. Ensemble also prohibits harassment based on these categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation during the application process, please contact TA@ensemblehp.com.
Pay transparency is addressed in state‑specific requirements. Compensation decisions consider many job‑related factors, including geographic location, knowledge, skills, experience, education, licensure, internal equity, and time in position. Entry‑rate pay does not typically fall at the minimum or maximum of the role’s range.
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Ensemble is a leading provider of technology-enabled revenue cycle management solutions. We are searching for a Patient Access Specialist to conduct admitting duties for all patients admitted for services at Ballad – Sycamore Shoals Hospital in Elizabethton, TN. This onsite role requires working at the hospital and supporting patients through the entire admission process while meeting regulatory compliance standards.
Compensation: $17.00 – $18.15 per hour based on experience. Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities are included.
Job Responsibilities
Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, and process physician orders.
Utilize the overlay tool and telephone switchboard to handle incoming and outgoing calls, providing excellent customer service measured by Press Ganey.
Conduct quality audits and reporting to ensure accounts are correct, including cross‑employee, department, and facility accounts.
Pre‑register patient accounts before visits, gather demographic, insurance, and financial liability information, and collect point‑of‑service collections and past due balances.
Explain consent forms, obtain signatures, and distribute patient education documents (e.g., Medicare, Tricare, Observation Forms).
Review eligibility responses in the insurance verification system, select applicable insurance plan code, and enter benefit data to support POS and billing processes.
Screen medical necessity using ABN software, inform Medicare patients of potential non‑payment, and distribute required forms.
Experience We Love
1+ years of customer service experience.
Inquisitive and open to innovation, including the use of AI to streamline processes and improve patient experience.
Required Qualifications
High School Diploma or GED.
CRCR certification within 9 months of hire (Company paid).
Benefits
Comprehensive benefits package: healthcare, time off, retirement, and well‑being programs.
Professional development: tuition reimbursement and professional certification support.
Recognition: quarterly and annual incentive programs.
Work‑life flexibility and a collaborative, growth‑oriented culture.
EEO and Disability Accommodations
Ensemble is an equal employment opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, or other protected categories. Ensemble also prohibits harassment based on these categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation during the application process, please contact TA@ensemblehp.com.
Pay transparency is addressed in state‑specific requirements. Compensation decisions consider many job‑related factors, including geographic location, knowledge, skills, experience, education, licensure, internal equity, and time in position. Entry‑rate pay does not typically fall at the minimum or maximum of the role’s range.
#J-18808-Ljbffr