Claims Coordinator I - Part-Time - Le Mars, IA
Wells Enterprises, Le Mars, IA, United States
Job Description
Under general supervision, provide financial, administrative and clerical services related to Customer Claims functions to ensure effective, efficient and accurate financial and administrative operations while complying with established policies and procedures.
Claims/Deductions – Gather, research, and access relevant documentation to support account‑specific claims/deduction data in an accurate and timely manner. When applicable, dispute unapproved and inaccurate deductions with external customers to receive repayment.
Settlement – Resolve and settle claims within established corporate policies, procedures, and practices accurately and in a timely manner.
Financial and Data Monitoring – Monitor data for approved customer spending programs and direct payments. Flag and report any inconsistencies to management. Resolve trade settlements promptly and accurately, while calculating trade‑spend liabilities. Monitor accrual levels to provide feedback on business development and promotional funds.
Post Audit – Analyze and process customer post‑audits for assigned accounts, validating findings with a variety of software applications and resources.
Rebates – Calculate and process program rebates on a monthly, quarterly, and/or annual basis for assigned accounts and end‑user contracts, ensuring payments are accurate and within the established turnaround time.
Communication – Communicate customer‑driven behaviors and trends that increase claims activities and invalid deductions. Develop effective partnerships with customers, brokers, and internal stakeholders to identify and resolve non‑compliant behaviors or issues.
Process Improvements – Provide continuous feedback to improve policies, practices, and procedures.
Team Resource – Serve as a resource to assist team members through cross‑training, answering questions, providing solutions, and acting as backup as needed.
Qualifications
Associate’s degree in Accounting, Business, or a related field, or equivalent work experience.
Prefer 1–3 years of related customer service or financial administrative support experience.
Proficiency with Microsoft Office; intermediate Excel skills and preferred experience with Oracle applications.
Excellent organizational skills combined with strong communication and customer‑service skills. Accurate, effective problem‑solving and analytical skills. A strong eye for detail and the ability to handle stress, negotiate, and manage conflict.
Ability to multi‑task, work independently and prioritize. Must be adaptable, proactive, and responsive to departmental demands. Ability to work well in a close‑knit team environment and in a cross‑functional setting.
Wells Enterprises is an EEO/AA employer M/F/Vet/Dis
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Under general supervision, provide financial, administrative and clerical services related to Customer Claims functions to ensure effective, efficient and accurate financial and administrative operations while complying with established policies and procedures.
Claims/Deductions – Gather, research, and access relevant documentation to support account‑specific claims/deduction data in an accurate and timely manner. When applicable, dispute unapproved and inaccurate deductions with external customers to receive repayment.
Settlement – Resolve and settle claims within established corporate policies, procedures, and practices accurately and in a timely manner.
Financial and Data Monitoring – Monitor data for approved customer spending programs and direct payments. Flag and report any inconsistencies to management. Resolve trade settlements promptly and accurately, while calculating trade‑spend liabilities. Monitor accrual levels to provide feedback on business development and promotional funds.
Post Audit – Analyze and process customer post‑audits for assigned accounts, validating findings with a variety of software applications and resources.
Rebates – Calculate and process program rebates on a monthly, quarterly, and/or annual basis for assigned accounts and end‑user contracts, ensuring payments are accurate and within the established turnaround time.
Communication – Communicate customer‑driven behaviors and trends that increase claims activities and invalid deductions. Develop effective partnerships with customers, brokers, and internal stakeholders to identify and resolve non‑compliant behaviors or issues.
Process Improvements – Provide continuous feedback to improve policies, practices, and procedures.
Team Resource – Serve as a resource to assist team members through cross‑training, answering questions, providing solutions, and acting as backup as needed.
Qualifications
Associate’s degree in Accounting, Business, or a related field, or equivalent work experience.
Prefer 1–3 years of related customer service or financial administrative support experience.
Proficiency with Microsoft Office; intermediate Excel skills and preferred experience with Oracle applications.
Excellent organizational skills combined with strong communication and customer‑service skills. Accurate, effective problem‑solving and analytical skills. A strong eye for detail and the ability to handle stress, negotiate, and manage conflict.
Ability to multi‑task, work independently and prioritize. Must be adaptable, proactive, and responsive to departmental demands. Ability to work well in a close‑knit team environment and in a cross‑functional setting.
Wells Enterprises is an EEO/AA employer M/F/Vet/Dis
#J-18808-Ljbffr