Customer Service Representative-Utility Billing
City of O'Fallon, O Fallon, MO, United States
Customer Service Representative-Utility Billing
The City of O'Fallon is seeking a detail-oriented, customer-focused individual to join our team as a Customer Service Representative. This role supports essential city operations and plays an important part in delivering exceptional service to our residents.
Job Summary: This position provides administrative and customer service support for departmental operations, including utility account coordination, billing assistance, and customer inquiry resolution.
Major Duties:
Answer incoming calls and provide information and customer support regarding accounts
Resolve customer billing questions and concerns
Prepare and dispatch water/sewer tap inspection orders
Prepare delinquent environmental service letters and maintain related account lists
Maintain and dispatch water turn-off lists
Establish new water, sewer, and trash accounts, as well as disconnections
Process final move-ins for existing accounts
Administer the Backflow Program
Assist with winter averaging for sewer accounts
Periodically process billing and serve as backup to the Billing Specialist
Perform other related duties as assigned
Knowledge and Skills Required:
Knowledge of modern office equipment
Knowledge of customer service standards
Knowledge of basic mathematical principles
Skill in preparing clear and accurate reports
Skill in operating computers and job-related software
Skill in decision making and problem solving
Skill in working effectively with the public
Skill in verbal and written communication
Minimum Qualifications:
Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent
Sufficient experience to understand the basic principles relevant to the major duties of the position, typically gained through one to two years in a similar role or through an apprenticeship/internship
Employee Benefits:
Medical, Dental, and Vision Insurance
Employer-paid Accident and Life Insurance
Optional Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSAs)
Optional Pet Insurance
Wellness incentives and onsite workout facilities
Discounted membership at Renaud Center Fitness/Aquatic Center
Employee Assistance Program (EAP)
Identity-Theft Protection
To support work-life balance, paid time off includes:
3 weeks of vacation for new hires
11 paid holidays + 1 personal holiday
Sick leave and extended illness leave for personal or family care
Access to fully furnished Zen and lactation rooms in select facilities
The City participates in the Missouri LAGERS L?6 Pension Plan and offers 457(b) retirement plans. We also support professional growth through tuition reimbursement.
Ready to join our team?
If you think this job is a fit for what you are looking for, apply today!
The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify
The City of O'Fallon is seeking a detail-oriented, customer-focused individual to join our team as a Customer Service Representative. This role supports essential city operations and plays an important part in delivering exceptional service to our residents.
Job Summary: This position provides administrative and customer service support for departmental operations, including utility account coordination, billing assistance, and customer inquiry resolution.
Major Duties:
Answer incoming calls and provide information and customer support regarding accounts
Resolve customer billing questions and concerns
Prepare and dispatch water/sewer tap inspection orders
Prepare delinquent environmental service letters and maintain related account lists
Maintain and dispatch water turn-off lists
Establish new water, sewer, and trash accounts, as well as disconnections
Process final move-ins for existing accounts
Administer the Backflow Program
Assist with winter averaging for sewer accounts
Periodically process billing and serve as backup to the Billing Specialist
Perform other related duties as assigned
Knowledge and Skills Required:
Knowledge of modern office equipment
Knowledge of customer service standards
Knowledge of basic mathematical principles
Skill in preparing clear and accurate reports
Skill in operating computers and job-related software
Skill in decision making and problem solving
Skill in working effectively with the public
Skill in verbal and written communication
Minimum Qualifications:
Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent
Sufficient experience to understand the basic principles relevant to the major duties of the position, typically gained through one to two years in a similar role or through an apprenticeship/internship
Employee Benefits:
Medical, Dental, and Vision Insurance
Employer-paid Accident and Life Insurance
Optional Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSAs)
Optional Pet Insurance
Wellness incentives and onsite workout facilities
Discounted membership at Renaud Center Fitness/Aquatic Center
Employee Assistance Program (EAP)
Identity-Theft Protection
To support work-life balance, paid time off includes:
3 weeks of vacation for new hires
11 paid holidays + 1 personal holiday
Sick leave and extended illness leave for personal or family care
Access to fully furnished Zen and lactation rooms in select facilities
The City participates in the Missouri LAGERS L?6 Pension Plan and offers 457(b) retirement plans. We also support professional growth through tuition reimbursement.
Ready to join our team?
If you think this job is a fit for what you are looking for, apply today!
The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify