Economic Support Specialists
Portage County, Stevens Point, WI, United States
Responsibilities
Provides information about public assistance programs and eligibility to applicants, recipients, and the general public.
Conducts interactive interviews with applicants and recipients to determine initial and continued eligibility for public assistance programs.
Assesses financial need and issues the appropriate level of benefits per individual program policy.
Provides information and referrals, when appropriate, for additional assistance with specific needs.
Monitors state systems for accuracy of calculations and determination decisions and makes necessary corrections when errors occur.
Processes changes to cases in accordance with individual program policy.
Verifies and documents client information according to individual program policy.
Informs FoodShare recipients to volunteer for the FoodShare Employment and Training Program and makes referrals for clients choosing to do so.
Uses a variety of local, state, and federal computer systems, including CARES, CARES Worker Web, KIDS, ForwardHealth interChange, CSAW/CCPI, SAVES, AVS Integrimatch, and Electronic Case File.
Provides technical assistance, consultation, and collateral contact to other county agencies or human service agencies.
Investigates discrepant information in client circumstances discovered through data exchange sources available.
Collects information necessary to resolve discrepancies, determines if benefit issuance errors have occurred, and makes referrals for benefit recovery when appropriate.
Refers cases for front‑end verification, fraud investigation, or legal disposition as necessary.
Identifies errors in benefit issuance and takes appropriate action to reconcile the errors per individual program policy.
Prepares responses to Division of Hearings and Appeals related to fair hearing requests, provides supporting documentation to the Division and applicants/recipients, and represents the agency at fair hearings.
Represents the agency in legal proceedings and gives necessary testimony.
Fields calls from applicants, recipients, and the general public through the Consortium Call Center and provides both general and case‑specific information regarding public assistance benefits.
Qualifications
Two years post‑secondary education in a related human services field preferred.
One year experience in record keeping, documentation, reporting, or bookkeeping required.
Required. Education or experience in operating a computer.
Prior experience with benefits determination is very helpful.
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Provides information about public assistance programs and eligibility to applicants, recipients, and the general public.
Conducts interactive interviews with applicants and recipients to determine initial and continued eligibility for public assistance programs.
Assesses financial need and issues the appropriate level of benefits per individual program policy.
Provides information and referrals, when appropriate, for additional assistance with specific needs.
Monitors state systems for accuracy of calculations and determination decisions and makes necessary corrections when errors occur.
Processes changes to cases in accordance with individual program policy.
Verifies and documents client information according to individual program policy.
Informs FoodShare recipients to volunteer for the FoodShare Employment and Training Program and makes referrals for clients choosing to do so.
Uses a variety of local, state, and federal computer systems, including CARES, CARES Worker Web, KIDS, ForwardHealth interChange, CSAW/CCPI, SAVES, AVS Integrimatch, and Electronic Case File.
Provides technical assistance, consultation, and collateral contact to other county agencies or human service agencies.
Investigates discrepant information in client circumstances discovered through data exchange sources available.
Collects information necessary to resolve discrepancies, determines if benefit issuance errors have occurred, and makes referrals for benefit recovery when appropriate.
Refers cases for front‑end verification, fraud investigation, or legal disposition as necessary.
Identifies errors in benefit issuance and takes appropriate action to reconcile the errors per individual program policy.
Prepares responses to Division of Hearings and Appeals related to fair hearing requests, provides supporting documentation to the Division and applicants/recipients, and represents the agency at fair hearings.
Represents the agency in legal proceedings and gives necessary testimony.
Fields calls from applicants, recipients, and the general public through the Consortium Call Center and provides both general and case‑specific information regarding public assistance benefits.
Qualifications
Two years post‑secondary education in a related human services field preferred.
One year experience in record keeping, documentation, reporting, or bookkeeping required.
Required. Education or experience in operating a computer.
Prior experience with benefits determination is very helpful.
#J-18808-Ljbffr