For Eyes - EyeCare Advisor
EssilorLuxottica, Voorhees Township, NJ, United States
Requisition ID:
925726
Store # : 00M271 FE New Jersey
Position:
Part-Time
General Function
The EyeCare Advisor creates exceptional value in patients' lives by delivering the For Eyes Experience. Ensures patients receive the highest quality optometric care. Supports the Doctor in the routine practice of Optometry under the general direction and supervision of the Store Manager and within the scope of state law and For Eyes policies.
Major Duties & Responsibilities
Greets customers promptly (within 30 seconds).
Answers the telephone promptly (within 3 rings) in a friendly and courteous manner.
Explains required paperwork, tests, products and services to patients in the Doctor's office, including appropriate time frames.
Attentive to details; reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal, inputting customer, patient and prescription information accurately.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
Maintains a safe working environment for all associates and patients.
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.
Retail
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
Doctor's Office
Performs all pre-examination testing with accuracy and pays attention to detail; explains all measurements and answers any questions the patient may have.
Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Leadership skills.
Strong communicator and listener.
Problem solving ability.
Familiarity with cash register, computers and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Compensation and Benefits
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Employees may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer
EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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925726
Store # : 00M271 FE New Jersey
Position:
Part-Time
General Function
The EyeCare Advisor creates exceptional value in patients' lives by delivering the For Eyes Experience. Ensures patients receive the highest quality optometric care. Supports the Doctor in the routine practice of Optometry under the general direction and supervision of the Store Manager and within the scope of state law and For Eyes policies.
Major Duties & Responsibilities
Greets customers promptly (within 30 seconds).
Answers the telephone promptly (within 3 rings) in a friendly and courteous manner.
Explains required paperwork, tests, products and services to patients in the Doctor's office, including appropriate time frames.
Attentive to details; reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal, inputting customer, patient and prescription information accurately.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
Maintains a safe working environment for all associates and patients.
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.
Retail
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
Doctor's Office
Performs all pre-examination testing with accuracy and pays attention to detail; explains all measurements and answers any questions the patient may have.
Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Leadership skills.
Strong communicator and listener.
Problem solving ability.
Familiarity with cash register, computers and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Compensation and Benefits
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Employees may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer
EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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