Customer Service Manager
Randstad USA, Roanoke, TX, United States
Customer Service Manager
Are you a people‑first leader who thrives on coaching, developing talent, and driving daily performance? We’re looking for a Customer Service Manager who excels at leading frontline teams, reinforcing culture, and ensuring exceptional service execution. This role is ideal for someone who loves hands‑on coaching, builds confidence and capability in others, and creates a high‑performance environment where KPIs and client outcomes consistently improve. You will be the frontline force for performance excellence, accountability, and team engagement. Interested in learning more? Apply today!
Salary:
$75,000 - $100,000 per year
Shift:
First
Work hours:
8 AM – 7 PM
Education:
High School
Responsibilities
Lead and coach agents daily to meet or exceed KPIs (SLA, NPS, CSAT, FCR).
Conduct weekly 1:1s focused on behaviors, skill growth, and resilience.
Maintain Individual Development Plans (IDPs) and identify high-potential talent.
Participate in peer coaching circles to strengthen leadership consistency.
Facilitate daily huddles, weekly scorecard reviews, and monthly deep dives.
Monitor real-time performance and proactively course‑correct.
Ensure alignment with policies, procedures, and service expectations.
Serve as the first escalation point for client‑impacting issues.
Escalate risks early and ensure timely resolution.
Champion new tools, workflows, and processes that enhance efficiency.
Provide frontline insights to improve systems and client experience.
Foster a respectful, inclusive, high‑accountability team environment.
Skills
Typing Skills
CRM
Managing
Basic Computer Skills
Working Independently
Maintaining Calendars
Answering Phones
Oral Communication
Decision Making
Client Service
Active Listening
Telephone Etiquette
Qualifications
Years of experience: 3 years
Experience level: Manager
Education: High School
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Accommodations
We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
HRsupport@randstadusa.com .
Benefits
Medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401(k) plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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Are you a people‑first leader who thrives on coaching, developing talent, and driving daily performance? We’re looking for a Customer Service Manager who excels at leading frontline teams, reinforcing culture, and ensuring exceptional service execution. This role is ideal for someone who loves hands‑on coaching, builds confidence and capability in others, and creates a high‑performance environment where KPIs and client outcomes consistently improve. You will be the frontline force for performance excellence, accountability, and team engagement. Interested in learning more? Apply today!
Salary:
$75,000 - $100,000 per year
Shift:
First
Work hours:
8 AM – 7 PM
Education:
High School
Responsibilities
Lead and coach agents daily to meet or exceed KPIs (SLA, NPS, CSAT, FCR).
Conduct weekly 1:1s focused on behaviors, skill growth, and resilience.
Maintain Individual Development Plans (IDPs) and identify high-potential talent.
Participate in peer coaching circles to strengthen leadership consistency.
Facilitate daily huddles, weekly scorecard reviews, and monthly deep dives.
Monitor real-time performance and proactively course‑correct.
Ensure alignment with policies, procedures, and service expectations.
Serve as the first escalation point for client‑impacting issues.
Escalate risks early and ensure timely resolution.
Champion new tools, workflows, and processes that enhance efficiency.
Provide frontline insights to improve systems and client experience.
Foster a respectful, inclusive, high‑accountability team environment.
Skills
Typing Skills
CRM
Managing
Basic Computer Skills
Working Independently
Maintaining Calendars
Answering Phones
Oral Communication
Decision Making
Client Service
Active Listening
Telephone Etiquette
Qualifications
Years of experience: 3 years
Experience level: Manager
Education: High School
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Accommodations
We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
HRsupport@randstadusa.com .
Benefits
Medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401(k) plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr