Resource Management Team Lead, Elevate Customer Experience

WM is seeking a Team Lead for their SBS Resource Management Team to enhance customer service in Dover, Delaware. This position involves daily support and performance oversight for contact center representatives, managing escalations, and providing feedback for quality assurance. Candidates should have at least 2 years of customer service experience, a high school diploma or GED, and proficiency in MS Office. The role offers a competitive salary and a comprehensive benefits package, including medical and retirement plans.
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