Resource Management Team Lead — Contact Center

WM is looking for a SBS Resource Management Team Lead in Augusta, Maine. This role involves providing leadership to contact center representatives, overseeing performance metrics, and handling customer escalations. Candidates should have a high school diploma and at least 2 years of customer service experience, ideally with WM. Strong analytical, communication, and multitasking skills are essential. We offer competitive pay and comprehensive benefits including medical and dental insurance, 401K matching, and paid time off.
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