Resource Management Team Lead – Customer Care

WM is looking for a SBS Resource Management Team Lead in Cheyenne, Wyoming. In this role, you will support contact center operations by providing daily guidance and training to representatives, overseeing performance metrics, and handling escalated customer issues. The ideal candidate needs at least 2 years of customer service experience, including a year with WM, and must demonstrate strong communication and multitasking skills. The starting pay is between $26-29/hr, with comprehensive benefits including medical, dental, and 401K match.
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