Resource Management Team Lead - Customer Service

WM is looking for a Team Lead for their SBS Resource Management Team in Pierre, South Dakota. This position involves collaborating with Analysts to meet contact center objectives and enhance customer service. Responsibilities include providing day-to-day guidance to representatives, overseeing site performance, and handling escalated customer issues. Ideal candidates will have a high school diploma, at least two years of customer service experience, and proficiency in MS Office. Competitive benefits are provided, with a salary range of $26-29/hr.
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