Resource Management Team Lead — Contact Center

WM is seeking a Team Lead for their SBS Resource Management Team in Bismarck, North Dakota. This role involves collaborating with Analysts to enhance the customer service function and ensure contact center objectives are met. Responsibilities include guiding representatives, managing performance metrics, and providing training. The ideal candidate will have a High School Diploma, two years of customer service experience, and proficiency in MS Office. A competitive pay range of $26-29/hr is offered, along with comprehensive benefits.
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