Resource Management Team Lead — Contact Center

WM in Phoenix, Arizona is seeking a SBS Resource Management Team Lead. This role involves collaborating with a team of Analysts to enhance customer service functions and oversee contact center performance. The candidate should have 2 years in customer service, with at least 1 year as a WM representative, along with proficiency in MS Office. The starting pay ranges from $26 to $29 per hour and includes comprehensive benefits like medical insurance and a stock purchase plan.
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