Resource Management Team Lead — Contact Center

WM is seeking a SBS Resource Management Team Lead in Austin, Texas. This role collaborates with Analysts to enhance customer service and support contact center operations. You will guide representatives, handle escalations, and manage performance metrics. Ideal candidates should have 2 years of customer service experience, ideally with WM, and proficiency in MS Office. The position offers a competitive pay range of $26-29/hr and a comprehensive benefits package including medical, dental, vision, and a 401K plan.
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