Resource Management Team Lead — Contact Center

WM is seeking a Team Lead for their SBS Resource Management in Madison, Wisconsin. This role involves supporting analysts in the contact center, guiding customer service representatives, and managing real-time performance. Ideal candidates have a High School Diploma, two years of customer service experience, and strong skills in communication and problem-solving. The starting pay is expected to be between $26-$29/hr, with a comprehensive benefits package including medical, dental, and retirement plans.
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