Resource Management Team Lead – Customer Care

WM is seeking a Team Lead for the SBS Resource Management Team in Boise, Idaho. The role involves providing guidance to contact center representatives, overseeing performance, and managing escalated customer issues. Candidates should have at least 2 years of customer service experience, with 1 year at WM preferred, and proficiency in Microsoft Office. Starting pay ranges from $26-29 per hour with a competitive benefits package including health insurance and a 401K plan.
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