Resource Management Team Lead – Customer Care

WM is seeking a SBS Resource Management Team Lead in Boston, MA. The role involves guiding contact center representatives, supporting training, and overseeing performance metrics. Candidates should have at least 2 years of customer service experience, including 1 year with WM. Proficiency in MS Office and excellent communication skills are essential. A competitive compensation package with health and retirement benefits is offered. The expected pay range is $26-29/hr, influenced by experience and qualifications.
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