CASE MANAGEMENT ASSISTANT
Family First Center, Waukegan, IL, United States
Family First Center of Lake County Case Manager Assistant Waukegan, IL·Full time Company website Apply for Case Manager Assistant
Join our team as a Case Management Assistant performing Medicaid‑billable support activities under the direction and supervision of licensed clinicians.
About Family First Center of Lake County
Family First Center provides comprehensive behavioral health, case management, and community-based programming designed to improve access, stability, and well‑being for families across Lake County. Services include individual therapy, case management, youth programming, community events, and resource navigation.
Mission Statement “To nurture, educate, and provide opportunities within the community by placing emphasis on rebuilding the family, repairing division, and developing strategies to empower change to create a strong family support system.”
Description
The Case Management Assistant role exists to generate revenue while supporting clinical work, but only if every billable minute is properly documented and coded. The Assistant is not just a helper; they are a revenue generator whose work directly funds the organization. Success is measured in billable hours logged, claims submitted, and revenue collected—not just tasks completed.
Qualifications & Skills
Required
High school diploma or equivalent (associate’s or bachelor’s preferred)
Strong attention to detail and time‑tracking accuracy (15‑minute increments)
Basic understanding of Medicaid‑funded services or willingness to learn
Strong communication and organizational skills
Comfort working in a structured, metrics‑driven environment with daily expectations
Ability to follow supervision, use checklists, and adhere to compliance protocols
Ability to work with diverse populations and follow supervision
Preferred
Experience in behavioral health, social services, non‑profit, or healthcare support, particularly in Lake County.
Familiarity with Medicaid billing or time‑logging practices
Strong documentation skills and comfort using EHR systems
Ability to coordinate resources, make collateral contacts, and support case management tasks
Highly organized, detail‑oriented, and able to follow structured workflows
Experience working with diverse populations and community agencies
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Join our team as a Case Management Assistant performing Medicaid‑billable support activities under the direction and supervision of licensed clinicians.
About Family First Center of Lake County
Family First Center provides comprehensive behavioral health, case management, and community-based programming designed to improve access, stability, and well‑being for families across Lake County. Services include individual therapy, case management, youth programming, community events, and resource navigation.
Mission Statement “To nurture, educate, and provide opportunities within the community by placing emphasis on rebuilding the family, repairing division, and developing strategies to empower change to create a strong family support system.”
Description
The Case Management Assistant role exists to generate revenue while supporting clinical work, but only if every billable minute is properly documented and coded. The Assistant is not just a helper; they are a revenue generator whose work directly funds the organization. Success is measured in billable hours logged, claims submitted, and revenue collected—not just tasks completed.
Qualifications & Skills
Required
High school diploma or equivalent (associate’s or bachelor’s preferred)
Strong attention to detail and time‑tracking accuracy (15‑minute increments)
Basic understanding of Medicaid‑funded services or willingness to learn
Strong communication and organizational skills
Comfort working in a structured, metrics‑driven environment with daily expectations
Ability to follow supervision, use checklists, and adhere to compliance protocols
Ability to work with diverse populations and follow supervision
Preferred
Experience in behavioral health, social services, non‑profit, or healthcare support, particularly in Lake County.
Familiarity with Medicaid billing or time‑logging practices
Strong documentation skills and comfort using EHR systems
Ability to coordinate resources, make collateral contacts, and support case management tasks
Highly organized, detail‑oriented, and able to follow structured workflows
Experience working with diverse populations and community agencies
#J-18808-Ljbffr