Receptionist Lotus Village
CareSouth Medical and Dental, Baton Rouge, LA, United States
SUMMARY
The Receptionist provides high-quality, efficient, and effective service. The Receptionist serves as the first point of contact for patients, visitors, and staff. The Receptionist is responsible for providing a welcoming, professional front-desk experience while supporting daily administrative and operational needs. The Receptionist provides compassion, empathy, and service with a smile, ensures effective communication, maintains confidentiality, and helps promote an organized, patient-centered environment.
PRIMARY RESPONSIBILITIES
Knowledge and understanding of Employee Handbook.
Carry out the meaning of the CSMD Mission and Vision statements.
Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.
Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
Be present and ready for work as scheduled.
Attend in-service trainings, departmental meetings, and community events.
Work cohesively with team members.
Perform other duties as assigned.
Report and travel to other CareSouth facilities to perform duties as assigned or needed.
KEY RESPONSIBILITIES
Patient Interaction and Customer Service: Greets patients and families in a courteous, welcoming, compassionate and empathetic, and professional manner. Provide general information regarding clinical services, operating hours, and directions.
Communication: Conferring with customers in person or by telephone to provide information about services, scheduling appointments, and obtaining details of complaints or other information. Communicating with staff members and departments as appropriate.
Administrative Tasks: Assist with basic administrative tasks, including logging calls, maintaining visitor records, scheduling meetings, and other clerical duties as assigned.
Incoming Mail Distribution: Retrieve incoming mail and distribute it to the appropriate departments or staff in a timely manner.
Outgoing Mail Distribution: Prepare and coordinate outgoing mail and deliveries as needed.
Maintaining a Work Professional Environment: Keeping the reception and work areas organized and clean.
Confidentiality and Compliance: Maintain strict confidentiality of patient, employee, and organizational information in accordance with HIPAA and the organizational policies. Following HIPAA regulations and requirements.
Monitor Front Desk Supplies: Monitor the supply levels (e.g., forms, pens, office materials) and notify leadership when restocking is required.
REQUIRED SKILLS AND QUALIFICATIONS
Excellent Communication Skills –
strong verbal and written communication to interact with patients, visitors, staff, and providers.
Customer Service Skills –
Friendly, patient, and helpful demeanor with all patients, visitors, vendors, staff, and providers.
Professional Demeanor –
Ability to interact effectively with diverse populations.
Organizational Skills –
managing appointments, records, documents, files, and other administrative tasks efficiently.
Computer Proficiency –
using office software (e.g., Microsoft Suite, Word, Excel, Outlook, PowerPoint), Canva, and other technology.
Problem-solving Skills –
addressing patient inquiries and concerns effectively.
Attention to Details –
following directions, accurately entering, receiving, and communicating information, and observing patient wait areas and surrounding areas.
REQUIREMENTS
High School Diploma or equivalent.
5+ years of customer service experience.
Must have strong computer skills.
Excellent verbal and written communication skills.
Friendly, welcoming, and compassionate disposition
Must have exceptional interpersonal communication skills.
Must be able to effectively resolve conflicts.
Must have a valid driver's license
Must have reliable transportation
Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.
SUPERVISES
N/A
PHYSICAL REQUIREMENTS
Visual acuity - always
Hand–eye coordination – always
Hand dexterity – frequently for typing and computer usage
Lifting approximately 10-15 lbs.
Pushing, Pulling, etc.
Stooping, Bending, and Standing
Walking- frequent; short distances
WORK ENVIRONMENT
Indoor, environmentally controlled
Exposure to disease or infections
No vibrations
Exposure to artificial and/or natural light
Exposure to outdoor weather elements
TRAINING
Relias CareSouth Onboarding
Relias Track A Non-Clinical
PERFORMANCE MANAGEMENT EVALUATION TYPE
Operations
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The Receptionist provides high-quality, efficient, and effective service. The Receptionist serves as the first point of contact for patients, visitors, and staff. The Receptionist is responsible for providing a welcoming, professional front-desk experience while supporting daily administrative and operational needs. The Receptionist provides compassion, empathy, and service with a smile, ensures effective communication, maintains confidentiality, and helps promote an organized, patient-centered environment.
PRIMARY RESPONSIBILITIES
Knowledge and understanding of Employee Handbook.
Carry out the meaning of the CSMD Mission and Vision statements.
Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.
Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
Be present and ready for work as scheduled.
Attend in-service trainings, departmental meetings, and community events.
Work cohesively with team members.
Perform other duties as assigned.
Report and travel to other CareSouth facilities to perform duties as assigned or needed.
KEY RESPONSIBILITIES
Patient Interaction and Customer Service: Greets patients and families in a courteous, welcoming, compassionate and empathetic, and professional manner. Provide general information regarding clinical services, operating hours, and directions.
Communication: Conferring with customers in person or by telephone to provide information about services, scheduling appointments, and obtaining details of complaints or other information. Communicating with staff members and departments as appropriate.
Administrative Tasks: Assist with basic administrative tasks, including logging calls, maintaining visitor records, scheduling meetings, and other clerical duties as assigned.
Incoming Mail Distribution: Retrieve incoming mail and distribute it to the appropriate departments or staff in a timely manner.
Outgoing Mail Distribution: Prepare and coordinate outgoing mail and deliveries as needed.
Maintaining a Work Professional Environment: Keeping the reception and work areas organized and clean.
Confidentiality and Compliance: Maintain strict confidentiality of patient, employee, and organizational information in accordance with HIPAA and the organizational policies. Following HIPAA regulations and requirements.
Monitor Front Desk Supplies: Monitor the supply levels (e.g., forms, pens, office materials) and notify leadership when restocking is required.
REQUIRED SKILLS AND QUALIFICATIONS
Excellent Communication Skills –
strong verbal and written communication to interact with patients, visitors, staff, and providers.
Customer Service Skills –
Friendly, patient, and helpful demeanor with all patients, visitors, vendors, staff, and providers.
Professional Demeanor –
Ability to interact effectively with diverse populations.
Organizational Skills –
managing appointments, records, documents, files, and other administrative tasks efficiently.
Computer Proficiency –
using office software (e.g., Microsoft Suite, Word, Excel, Outlook, PowerPoint), Canva, and other technology.
Problem-solving Skills –
addressing patient inquiries and concerns effectively.
Attention to Details –
following directions, accurately entering, receiving, and communicating information, and observing patient wait areas and surrounding areas.
REQUIREMENTS
High School Diploma or equivalent.
5+ years of customer service experience.
Must have strong computer skills.
Excellent verbal and written communication skills.
Friendly, welcoming, and compassionate disposition
Must have exceptional interpersonal communication skills.
Must be able to effectively resolve conflicts.
Must have a valid driver's license
Must have reliable transportation
Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.
SUPERVISES
N/A
PHYSICAL REQUIREMENTS
Visual acuity - always
Hand–eye coordination – always
Hand dexterity – frequently for typing and computer usage
Lifting approximately 10-15 lbs.
Pushing, Pulling, etc.
Stooping, Bending, and Standing
Walking- frequent; short distances
WORK ENVIRONMENT
Indoor, environmentally controlled
Exposure to disease or infections
No vibrations
Exposure to artificial and/or natural light
Exposure to outdoor weather elements
TRAINING
Relias CareSouth Onboarding
Relias Track A Non-Clinical
PERFORMANCE MANAGEMENT EVALUATION TYPE
Operations
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