Infrastructure & Technology Technical Content Professional Intern 2026 Multiple
IBM, Austin, TX, United States
Overview
As designers, researchers and content developers, we focus on ensuring the experiences we create meet the needs of our customers and end users and strive for excellence in our work. You will apply a user‑centered perspective to your work and advocate for the customer/end user in all interactions with your teammates and colleagues. At times you may also engage with customers or other users of the product in the design, research or content development process.
Responsibilities
As an IBM Z Design, User Research or Technical Content Professional Intern, your focus will be on meeting individual and team objectives, learning your craft, and contributing to research, design and/or content support of a product. You will learn about IBM, IBM Design practices, and the impact of content in the user experience. Generally, your efforts will be concentrated around a single product in your business area, with guidance and feedback from a more senior team member. You will also contribute to the design community and our larger content ecosystem by supporting community activities, sharing, learning or maintaining a part of the community operation.
Required Education
High School Diploma/GED
Preferred Education
Bachelor's Degree
Required Technical and Professional Expertise
Actively enrolled in college/university
Creativity and flexibility to adapt to new scenarios
Strong communication and presentation skills
Preferred Technical and Professional Experience
Experience working on enterprise information technology (business to business), and enterprise technology personas or archetypes.
Experience with Enterprise Design Thinking by IBM or other design thinking frameworks
Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and various levels
Familiarity with IBM Z product stack
User Experience/Research intern: Demonstrated knowledge of User Experience design
User Experience/Research intern: Ability to perform UX research for software products or Web
Content Development intern: Experience developing, editing, and producing accurate technical documentation using XML, DITA and shared source repositories such as GitHub
Content Development intern: Knowledge of Native AI solutions for creating structured content
Pursuing a bachelor's degree in Technical Communications or Design, including Design & Technology, UX Design, Software Product & Interaction Design, Human Computer Interaction (HCI), UX Research, Information Experience Design, Game Design, Human Factors, Usability, or Ethnography, or a Software or Computer Systems Engineering degree with a minor in Communications, Design or completion of a certificate program in Design
Benefits
Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hrs paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
Equal Employment Opportunity
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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As designers, researchers and content developers, we focus on ensuring the experiences we create meet the needs of our customers and end users and strive for excellence in our work. You will apply a user‑centered perspective to your work and advocate for the customer/end user in all interactions with your teammates and colleagues. At times you may also engage with customers or other users of the product in the design, research or content development process.
Responsibilities
As an IBM Z Design, User Research or Technical Content Professional Intern, your focus will be on meeting individual and team objectives, learning your craft, and contributing to research, design and/or content support of a product. You will learn about IBM, IBM Design practices, and the impact of content in the user experience. Generally, your efforts will be concentrated around a single product in your business area, with guidance and feedback from a more senior team member. You will also contribute to the design community and our larger content ecosystem by supporting community activities, sharing, learning or maintaining a part of the community operation.
Required Education
High School Diploma/GED
Preferred Education
Bachelor's Degree
Required Technical and Professional Expertise
Actively enrolled in college/university
Creativity and flexibility to adapt to new scenarios
Strong communication and presentation skills
Preferred Technical and Professional Experience
Experience working on enterprise information technology (business to business), and enterprise technology personas or archetypes.
Experience with Enterprise Design Thinking by IBM or other design thinking frameworks
Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and various levels
Familiarity with IBM Z product stack
User Experience/Research intern: Demonstrated knowledge of User Experience design
User Experience/Research intern: Ability to perform UX research for software products or Web
Content Development intern: Experience developing, editing, and producing accurate technical documentation using XML, DITA and shared source repositories such as GitHub
Content Development intern: Knowledge of Native AI solutions for creating structured content
Pursuing a bachelor's degree in Technical Communications or Design, including Design & Technology, UX Design, Software Product & Interaction Design, Human Computer Interaction (HCI), UX Research, Information Experience Design, Game Design, Human Factors, Usability, or Ethnography, or a Software or Computer Systems Engineering degree with a minor in Communications, Design or completion of a certificate program in Design
Benefits
Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hrs paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
Equal Employment Opportunity
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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