Customer Service / Dispatcher
Northwest Mechanical Inc, Woodinville, WA, United States
Customer Service | Dispatcher
Promptly respond to customer calls, emails, or texts and address their needs or concerns. Maintain the Service Technicians daily schedules and assign service technicians to jobs as they are created throughout the day. Make follow up customer calls regarding unsold estimates or outstanding issues. Coordinate with purchasing where special parts need ordered from supply houses and manufacturers and keep customer informed of lead time. Maintain customer database with current information. Clear and concise communications with customers and co‑workers.
Work Hours
7:00am – 4:00pm, Monday through Friday. Some overtime as needed.
Pay Range
$28 – $32 per hour, DOE.
Benefits
Generous paid time off and holidays
Health, dental & vision insurance
Retirement plan with company match
Training & development opportunities
Growth opportunities
Sick leave
PTO
Required Qualifications
Advanced customer service skills
Impeccable phone etiquette while "smiling through the phone"
Ability to multi‑task within a fast‑paced environment
Organizational competency
Geographical knowledge of service area or map reading skills
Experience working within maintenance industry
Advanced computer skills
High school diploma or GED
3+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Desired Qualifications
1+ years HVAC dispatching experience
Working knowledge of HVAC industry
Experience working with Service Titan dispatching software a plus
Microsoft Office
#J-18808-Ljbffr
Promptly respond to customer calls, emails, or texts and address their needs or concerns. Maintain the Service Technicians daily schedules and assign service technicians to jobs as they are created throughout the day. Make follow up customer calls regarding unsold estimates or outstanding issues. Coordinate with purchasing where special parts need ordered from supply houses and manufacturers and keep customer informed of lead time. Maintain customer database with current information. Clear and concise communications with customers and co‑workers.
Work Hours
7:00am – 4:00pm, Monday through Friday. Some overtime as needed.
Pay Range
$28 – $32 per hour, DOE.
Benefits
Generous paid time off and holidays
Health, dental & vision insurance
Retirement plan with company match
Training & development opportunities
Growth opportunities
Sick leave
PTO
Required Qualifications
Advanced customer service skills
Impeccable phone etiquette while "smiling through the phone"
Ability to multi‑task within a fast‑paced environment
Organizational competency
Geographical knowledge of service area or map reading skills
Experience working within maintenance industry
Advanced computer skills
High school diploma or GED
3+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Desired Qualifications
1+ years HVAC dispatching experience
Working knowledge of HVAC industry
Experience working with Service Titan dispatching software a plus
Microsoft Office
#J-18808-Ljbffr