Remote Call Center Leader — Scale Excellence & Team Growth

Pink Callers is looking for a Call Center Manager in Charlotte, NC to lead a team of Customer Service Representatives. The role emphasizes operational excellence and the use of data to improve performance. You will be responsible for achieving high-quality service standards, coaching team members, and ensuring customer satisfaction. Candidates should have over 3 years of experience in customer service leadership and be familiar with CRM platforms like ServiceTitan. This position is fully remote and requires a dedicated home office environment.
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