Service Delivery Lead (Eclipse)
Pioneer search, Location, WV, United States
Location:
City of London, London
Salary: £600 - £700 per day
Type: Contract
Service Delivery Lead - Application Support
Length:
6 months
Location:
London - Hybrid
We're supporting a Specialty Insurer in the London market who are looking for a Service Delivery Lead to take ownership of application support across a number of core insurance platforms, with a particular focus on Sequel Eclipse.
This is a technical role sitting between the business & third-party vendors, requiring strong technical capability alongside service ownership. You'll play a key role in triaging incidents, managing vendor performance, & ensuring stability across the application landscape. Experience supporting Sequel Eclipse is preferred, although candidates with strong Guidewire experience will also be considered.
Key Responsibilities
Own service delivery across core insurance applications, with a primary focus on Sequel Eclipse
Act as the main point of contact for incident triage, working closely with vendors to drive resolution
Investigate issues across the integration layer, identifying root causes & coordinating fixes
Provide hands‑on support where required, particularly for complex or high-priority incidents
Support wider Claims & PAS applications, ensuring consistent service performance
Key Requirements
Proven experience supporting Sequel Eclipse within a London Market / Specialty Insurance environment
Strong technical capability, particularly in SQL for investigation & issue analysis
Experience working across integration layers & triaging system-related incidents
Background in application support / service delivery within insurance platforms (Claims / PAS)
Comfortable working with third‑party vendors & managing issue resolution end-to-end
#J-18808-Ljbffr
City of London, London
Salary: £600 - £700 per day
Type: Contract
Service Delivery Lead - Application Support
Length:
6 months
Location:
London - Hybrid
We're supporting a Specialty Insurer in the London market who are looking for a Service Delivery Lead to take ownership of application support across a number of core insurance platforms, with a particular focus on Sequel Eclipse.
This is a technical role sitting between the business & third-party vendors, requiring strong technical capability alongside service ownership. You'll play a key role in triaging incidents, managing vendor performance, & ensuring stability across the application landscape. Experience supporting Sequel Eclipse is preferred, although candidates with strong Guidewire experience will also be considered.
Key Responsibilities
Own service delivery across core insurance applications, with a primary focus on Sequel Eclipse
Act as the main point of contact for incident triage, working closely with vendors to drive resolution
Investigate issues across the integration layer, identifying root causes & coordinating fixes
Provide hands‑on support where required, particularly for complex or high-priority incidents
Support wider Claims & PAS applications, ensuring consistent service performance
Key Requirements
Proven experience supporting Sequel Eclipse within a London Market / Specialty Insurance environment
Strong technical capability, particularly in SQL for investigation & issue analysis
Experience working across integration layers & triaging system-related incidents
Background in application support / service delivery within insurance platforms (Claims / PAS)
Comfortable working with third‑party vendors & managing issue resolution end-to-end
#J-18808-Ljbffr