IT Manager (Guidewire) (Hartford)
Venteon, Hartford, CT, United States
Must be authorized to work in the United States; no sponsorship available
We are seeking an experienced IT Manager to lead the technology strategy, delivery, and ongoing support of claims systems within a modern, cloud-based environment. This role will serve as the primary owner of Guidewire ClaimsCenter, partnering closely with business stakeholders to drive system enhancements, stability, and overall operational efficiency.
This position combines hands-on technical leadership with team management responsibilities, overseeing application development, quality assurance, and project delivery while ensuring scalable, secure, and high-performing solutions.
Key Responsibilities
Lead the design, configuration, and ongoing support of Guidewire ClaimsCenter, including enhancements, integrations, and upgrades
Partner with Claims and business leadership to translate business needs into scalable technology solutions
Manage and prioritize application development and support activities across internal teams and external vendors
Oversee system performance, availability, and production support to ensure a stable user experience
Drive best practices across development, testing, release management, and change control
Lead project delivery efforts, including planning, resource management, and execution of key initiatives
Ensure proper documentation, system governance, and adherence to audit and security requirements
Provide leadership, coaching, and performance management for technical team members
Support continuous improvement initiatives focused on efficiency, automation, and user experience
Qualifications
Experience working with Guidewire ClaimsCenter, including configuration and support in a cloud-based environment
Strong understanding of insurance claims processes and systems
Proven experience leading application development or IT teams, including vendors and cross-functional resources
Experience with system integrations, APIs, and modern application architectures
Exposure to cloud platforms (AWS or Azure) and DevOps practices (CI/CD, release management)
Strong communication skills with the ability to partner effectively with both technical and business stakeholders
Education & Experience
Bachelor’s degree or equivalent experience
Typically 5+ years of experience in IT, with a focus on enterprise applications and team leadership
We are seeking an experienced IT Manager to lead the technology strategy, delivery, and ongoing support of claims systems within a modern, cloud-based environment. This role will serve as the primary owner of Guidewire ClaimsCenter, partnering closely with business stakeholders to drive system enhancements, stability, and overall operational efficiency.
This position combines hands-on technical leadership with team management responsibilities, overseeing application development, quality assurance, and project delivery while ensuring scalable, secure, and high-performing solutions.
Key Responsibilities
Lead the design, configuration, and ongoing support of Guidewire ClaimsCenter, including enhancements, integrations, and upgrades
Partner with Claims and business leadership to translate business needs into scalable technology solutions
Manage and prioritize application development and support activities across internal teams and external vendors
Oversee system performance, availability, and production support to ensure a stable user experience
Drive best practices across development, testing, release management, and change control
Lead project delivery efforts, including planning, resource management, and execution of key initiatives
Ensure proper documentation, system governance, and adherence to audit and security requirements
Provide leadership, coaching, and performance management for technical team members
Support continuous improvement initiatives focused on efficiency, automation, and user experience
Qualifications
Experience working with Guidewire ClaimsCenter, including configuration and support in a cloud-based environment
Strong understanding of insurance claims processes and systems
Proven experience leading application development or IT teams, including vendors and cross-functional resources
Experience with system integrations, APIs, and modern application architectures
Exposure to cloud platforms (AWS or Azure) and DevOps practices (CI/CD, release management)
Strong communication skills with the ability to partner effectively with both technical and business stakeholders
Education & Experience
Bachelor’s degree or equivalent experience
Typically 5+ years of experience in IT, with a focus on enterprise applications and team leadership