Data Analyst
EPITEC, Warren, MI, United States
Location: Warren, Michigan
Type: Contract
Job #102958
Data Analyst - Dealer Chat
Location:
Hybrid - Global HQ, Warren, MI
Work Schedule:
Hybrid (on-site 3 days per week minimum; additional days as required by the business)
Reporting To:
Dealer Chat Engagement Lead
Role Overview
As the
Data Analyst for Dealer Chat , you will play a key role in shaping and improvings digital dealer engagement experience. You'll lead analytics and reporting efforts across digital interactions, transforming complex datasets into actionable insights that drive operational performance, dealer satisfaction, enrollment growth, and revenue.
This role is ideal for an analytical storyteller-someone passionate about using data to uncover trends, explain performance, and guide business decisions in a fast?evolving digital environment. As reporting needs and tools evolve, you'll bring flexibility, curiosity, and innovation to your day?to?day responsibilities.
Key Responsibilities
Develop, interpret, and distribute
daily, weekly, monthly, and quarterly KPI performance reports
across all Dealer Chat departments
Analyze
customer behavior, operational performance, and dealer feedback
to identify trends, risks, and improvement opportunities
Leverage
XM Discover
to deepen insights and supplement findings with experience management data
Create compelling
data visualizations and dashboards in Power BI
to communicate insights clearly to stakeholders
Trend historical data to support
annual planning, goal?setting, and measurable performance targets
Collaborate in
quarterly analytics forums
to share challenges, best practices, case studies, and guiding principles
Partner with teams to
define and refine KPI definitions , performance thresholds, and goals
Support the forecasting team with
scheduling analysis and scheduling audits
Educate and coach internal partners on
research methods, analytics interpretation, and data literacy
Foster a
metrics?driven culture
that uses insights to guide decisions and improve outcomes
Participate in
weekly Dealer Chat operations, coordinator, and support team meetings
Prototype and implement
AI?driven solutions , including Generative AI and Agentic AI, to solve business problems and streamline processes
Required Qualifications
Excellent
verbal and written communication skills , with the ability to present insights to both technical and non?technical stakeholders
Strong analytical skills with experience
synthesizing data from multiple sources and systems
Ability to thrive in a
high?pressure, collaborative environment
Proven ability to
multitask, meet tight deadlines, and prioritize strategically
Hands?on experience with
Power BI
and strong knowledge of data visualization and reporting best practices
Strong background in
statistical analysis , including:
Reliability analysis
Analysis of variance (ANOVA)
Time series analysis
Categorical data analysis
Advanced experience with:
Anomaly detection, diagnostics, and prognostics
Root cause analysis
Demonstrated experience working with
large?scale datasets and complex analytics problems
Technical Skills
Programming & Frameworks
Python, R, Java, SQL
PySpark, PyTorch
Machine Learning & AI
Large Language Models (LLMs)
Generative AI & Retrieval?Augmented Generation (RAG)
Reinforcement Learning
Natural Language Processing (NLP)
Decision Trees, Clustering
Data Engineering
Databricks
SQL-based data pipelines
Data preprocessing & feature engineering
Why Join Dealer Chat?
You'll be at the intersection of
data, digital experience, and dealer engagement , working on solutions that directly impact dealer relationships and business performance. This role offers exposure to advanced analytics, AI innovation, and cross?functional collaboration-while contributing to a platform that matters to dealers nationwide.
#LI-BP1
#INDOEM
Type: Contract
Job #102958
Data Analyst - Dealer Chat
Location:
Hybrid - Global HQ, Warren, MI
Work Schedule:
Hybrid (on-site 3 days per week minimum; additional days as required by the business)
Reporting To:
Dealer Chat Engagement Lead
Role Overview
As the
Data Analyst for Dealer Chat , you will play a key role in shaping and improvings digital dealer engagement experience. You'll lead analytics and reporting efforts across digital interactions, transforming complex datasets into actionable insights that drive operational performance, dealer satisfaction, enrollment growth, and revenue.
This role is ideal for an analytical storyteller-someone passionate about using data to uncover trends, explain performance, and guide business decisions in a fast?evolving digital environment. As reporting needs and tools evolve, you'll bring flexibility, curiosity, and innovation to your day?to?day responsibilities.
Key Responsibilities
Develop, interpret, and distribute
daily, weekly, monthly, and quarterly KPI performance reports
across all Dealer Chat departments
Analyze
customer behavior, operational performance, and dealer feedback
to identify trends, risks, and improvement opportunities
Leverage
XM Discover
to deepen insights and supplement findings with experience management data
Create compelling
data visualizations and dashboards in Power BI
to communicate insights clearly to stakeholders
Trend historical data to support
annual planning, goal?setting, and measurable performance targets
Collaborate in
quarterly analytics forums
to share challenges, best practices, case studies, and guiding principles
Partner with teams to
define and refine KPI definitions , performance thresholds, and goals
Support the forecasting team with
scheduling analysis and scheduling audits
Educate and coach internal partners on
research methods, analytics interpretation, and data literacy
Foster a
metrics?driven culture
that uses insights to guide decisions and improve outcomes
Participate in
weekly Dealer Chat operations, coordinator, and support team meetings
Prototype and implement
AI?driven solutions , including Generative AI and Agentic AI, to solve business problems and streamline processes
Required Qualifications
Excellent
verbal and written communication skills , with the ability to present insights to both technical and non?technical stakeholders
Strong analytical skills with experience
synthesizing data from multiple sources and systems
Ability to thrive in a
high?pressure, collaborative environment
Proven ability to
multitask, meet tight deadlines, and prioritize strategically
Hands?on experience with
Power BI
and strong knowledge of data visualization and reporting best practices
Strong background in
statistical analysis , including:
Reliability analysis
Analysis of variance (ANOVA)
Time series analysis
Categorical data analysis
Advanced experience with:
Anomaly detection, diagnostics, and prognostics
Root cause analysis
Demonstrated experience working with
large?scale datasets and complex analytics problems
Technical Skills
Programming & Frameworks
Python, R, Java, SQL
PySpark, PyTorch
Machine Learning & AI
Large Language Models (LLMs)
Generative AI & Retrieval?Augmented Generation (RAG)
Reinforcement Learning
Natural Language Processing (NLP)
Decision Trees, Clustering
Data Engineering
Databricks
SQL-based data pipelines
Data preprocessing & feature engineering
Why Join Dealer Chat?
You'll be at the intersection of
data, digital experience, and dealer engagement , working on solutions that directly impact dealer relationships and business performance. This role offers exposure to advanced analytics, AI innovation, and cross?functional collaboration-while contributing to a platform that matters to dealers nationwide.
#LI-BP1
#INDOEM