Business Analyst 2
Bartech Staffing, Warren, MI, United States
Dealer Chat Data Analyst / Voice of the Customer Lead - Contract (Hybrid)
Bartech Staffing is a leading engineering, technical, and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by
Impellam Group , a connected group providing global workforce and specialist recruitment solutions.
Our client has engaged Bartech Staffing to assist in hiring a
Contract Dealer Chat Data Analyst / Voice of the Customer Lead . This is an excellent opportunity to get your foot in the door with a leading organization. If you are interested, we want to talk with you!
Pay Rate
$28.00 per hour
Work Schedule & Location
Hybrid role
- onsite
3 days per week , remote
2 days per week
Location:
Global Headquarters - Warren, MI
Reporting to:
Dealer Chat Engagement Lead
Job Description
As the
Data Analyst for Dealer Chat , you will be responsible for data analytics and reporting related to digital customer experiences. You will cultivate reports that highlight key trends and insights tied to operational performance, customer behavior, and customer concerns.
Your insights will contribute to improving Dealer Chat by strengthening dealer relationships, increasing dealer enrollment, and driving revenue growth. The ideal candidate is passionate about using data to tell clear, actionable stories that move the business forward and is open to change as reporting and business needs evolve.
Key Responsibilities
Develop, interpret, and distribute
daily, weekly, monthly, and quarterly KPI performance reports
for all Dealer Chat departments
Leverage the
XM Discover
tool to support and supplement analytics findings
Participate in
quarterly analytics meetings
to share trends, challenges, best practices, and case studies
Analyze and trend historical data to establish
measurable objectives and targets
for annual planning
Create data visualizations and insights using
Power BI
Assist in defining KPIs and adjusting performance goals as business needs evolve
Support the
forecasting team
with scheduling and scheduling audits
Create, educate, and coach stakeholders on research and analytics best practices
Champion a
metrics-driven approach
to decision-making across the organization
Participate in
weekly operations, coordinator, and support team meetings
Prototype
new AI solutions , including Generative AI, to solve business challenges
Develop
agentic AI solutions
to streamline and improve business processes
Job Requirements
Excellent
verbal and written communication skills
with the ability to engage internal and external stakeholders
Strong
data analytics skills , including synthesizing data from multiple sources and systems
Ability to thrive in a
fast-paced, high-pressure, collaborative environment
Proven ability to
multitask, prioritize, and meet tight deadlines
Hands-on experience with
Power BI
and strong knowledge of data best practices
Strong background in
statistical data analysis , including:
Reliability analysis
Analysis of variance (ANOVA)
Time series analysis
Categorical data analysis
Expertise in
anomaly detection, diagnostics, prognostics, and root cause analysis
Demonstrated experience working with
large-scale data analytics
Programming & Frameworks:
Python, R, Java, PySpark, PyTorch, SQL
Machine Learning & AI:
Large Language Models (LLMs), Generative AI, RAG, Reinforcement Learning, NLP, Decision Trees, Clustering
Data Engineering:
Databricks, SQL, data pipelines, data preprocessing, feature engineering
About Bartech Staffing
As a
Dealer Chat Data Analyst / Voice of the Customer Lead
with Bartech Staffing, you will be working through an established and respected staffing organization with over
40 years of experience
serving as a trusted partner to our client companies.
We provide our consultants with personalized, responsive support and assign an
Employee Care Representative
to assist with any questions or concerns. Based on the client, assignment, and individual performance, there may be opportunities for
direct employment .
Benefits
As a Bartech employee and part of the Impellam Group, you may be eligible for a competitive benefits package, including:
Medical, dental, and vision insurance
401(k) plan with employee contribution opportunities
Paid time off, including holidays
529 college savings program
Make the most of your experience - apply now!
For this opportunity, the successful candidate will be
employed directly by Bartech Staffing as a W2 employee , while providing services to our client. Candidates must be
eligible to work in the United States
and
available to start immediately .
Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.
If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.
Apply to this Job
Bartech Staffing is a leading engineering, technical, and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by
Impellam Group , a connected group providing global workforce and specialist recruitment solutions.
Our client has engaged Bartech Staffing to assist in hiring a
Contract Dealer Chat Data Analyst / Voice of the Customer Lead . This is an excellent opportunity to get your foot in the door with a leading organization. If you are interested, we want to talk with you!
Pay Rate
$28.00 per hour
Work Schedule & Location
Hybrid role
- onsite
3 days per week , remote
2 days per week
Location:
Global Headquarters - Warren, MI
Reporting to:
Dealer Chat Engagement Lead
Job Description
As the
Data Analyst for Dealer Chat , you will be responsible for data analytics and reporting related to digital customer experiences. You will cultivate reports that highlight key trends and insights tied to operational performance, customer behavior, and customer concerns.
Your insights will contribute to improving Dealer Chat by strengthening dealer relationships, increasing dealer enrollment, and driving revenue growth. The ideal candidate is passionate about using data to tell clear, actionable stories that move the business forward and is open to change as reporting and business needs evolve.
Key Responsibilities
Develop, interpret, and distribute
daily, weekly, monthly, and quarterly KPI performance reports
for all Dealer Chat departments
Leverage the
XM Discover
tool to support and supplement analytics findings
Participate in
quarterly analytics meetings
to share trends, challenges, best practices, and case studies
Analyze and trend historical data to establish
measurable objectives and targets
for annual planning
Create data visualizations and insights using
Power BI
Assist in defining KPIs and adjusting performance goals as business needs evolve
Support the
forecasting team
with scheduling and scheduling audits
Create, educate, and coach stakeholders on research and analytics best practices
Champion a
metrics-driven approach
to decision-making across the organization
Participate in
weekly operations, coordinator, and support team meetings
Prototype
new AI solutions , including Generative AI, to solve business challenges
Develop
agentic AI solutions
to streamline and improve business processes
Job Requirements
Excellent
verbal and written communication skills
with the ability to engage internal and external stakeholders
Strong
data analytics skills , including synthesizing data from multiple sources and systems
Ability to thrive in a
fast-paced, high-pressure, collaborative environment
Proven ability to
multitask, prioritize, and meet tight deadlines
Hands-on experience with
Power BI
and strong knowledge of data best practices
Strong background in
statistical data analysis , including:
Reliability analysis
Analysis of variance (ANOVA)
Time series analysis
Categorical data analysis
Expertise in
anomaly detection, diagnostics, prognostics, and root cause analysis
Demonstrated experience working with
large-scale data analytics
Programming & Frameworks:
Python, R, Java, PySpark, PyTorch, SQL
Machine Learning & AI:
Large Language Models (LLMs), Generative AI, RAG, Reinforcement Learning, NLP, Decision Trees, Clustering
Data Engineering:
Databricks, SQL, data pipelines, data preprocessing, feature engineering
About Bartech Staffing
As a
Dealer Chat Data Analyst / Voice of the Customer Lead
with Bartech Staffing, you will be working through an established and respected staffing organization with over
40 years of experience
serving as a trusted partner to our client companies.
We provide our consultants with personalized, responsive support and assign an
Employee Care Representative
to assist with any questions or concerns. Based on the client, assignment, and individual performance, there may be opportunities for
direct employment .
Benefits
As a Bartech employee and part of the Impellam Group, you may be eligible for a competitive benefits package, including:
Medical, dental, and vision insurance
401(k) plan with employee contribution opportunities
Paid time off, including holidays
529 college savings program
Make the most of your experience - apply now!
For this opportunity, the successful candidate will be
employed directly by Bartech Staffing as a W2 employee , while providing services to our client. Candidates must be
eligible to work in the United States
and
available to start immediately .
Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.
If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.
Apply to this Job