Service Appointment Coordinator
HPM Building Supply, Ballston Spa, NY, United States
As a Service Appointment Coordinator, you will handle inbound and outbound calls for the Service Department, assisting valued customers with scheduling service appointments while delivering exceptional customer service. This role requires a prompt, courteous, and professional approach, strong teamwork skills, and close collaboration with service staff to ensure a consistently positive dealership experience.
Responsibilities
Answer inbound service customer calls.
Respond quickly to internet, phone and live chat inquiries.
Provide customers with initial product information & direct them to the appropriate dealership resources.
Schedule customer service appointments
Participate in team & process development sessions - keep positive relationships with teammates, sales and service teams.
Qualifications
Customer service experience.
Prompt and courteous
Enthusiastic personality
Must have strong computer skills.
Willing to submit to a pre-employment background check & drug screen.
1+ year in call center environment preferred
This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!
Responsibilities
Answer inbound service customer calls.
Respond quickly to internet, phone and live chat inquiries.
Provide customers with initial product information & direct them to the appropriate dealership resources.
Schedule customer service appointments
Participate in team & process development sessions - keep positive relationships with teammates, sales and service teams.
Qualifications
Customer service experience.
Prompt and courteous
Enthusiastic personality
Must have strong computer skills.
Willing to submit to a pre-employment background check & drug screen.
1+ year in call center environment preferred
This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!