Service Appointment Coordinator
Mohawk Auto Group, Ballston Spa, NY, United States
Full Time
Chevrolet, Ballston Spa, NY, US
Salary Range: $40,000.00 To $75,000.00 Annually
As a Service Appointment Coordinator, you will handle inbound and outbound calls for the Service Department, assisting valued customers with scheduling service appointments while delivering exceptional customer service. This role requires a prompt, courteous, and professional approach, strong teamwork skills, and close collaboration with service staff to ensure a consistently positive dealership experience.
Responsibilities
Answer inbound service customer calls.
Respond quickly to internet, phone and live chat inquiries.
Provide customers with initial product information & direct them to the appropriate dealership resources.
Schedule customer service appointments
Participate in team & process development sessions – keep positive relationships with teammates, sales and service teams.
Qualifications
Customer service experience.
Prompt and courteous
Enthusiastic personality
Must have strong computer skills.
Willing to submit to a pre-employment background check & drug screen.
1+ year in call center environment preferred
This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!
Chevrolet, Ballston Spa, NY, US
Salary Range: $40,000.00 To $75,000.00 Annually
As a Service Appointment Coordinator, you will handle inbound and outbound calls for the Service Department, assisting valued customers with scheduling service appointments while delivering exceptional customer service. This role requires a prompt, courteous, and professional approach, strong teamwork skills, and close collaboration with service staff to ensure a consistently positive dealership experience.
Responsibilities
Answer inbound service customer calls.
Respond quickly to internet, phone and live chat inquiries.
Provide customers with initial product information & direct them to the appropriate dealership resources.
Schedule customer service appointments
Participate in team & process development sessions – keep positive relationships with teammates, sales and service teams.
Qualifications
Customer service experience.
Prompt and courteous
Enthusiastic personality
Must have strong computer skills.
Willing to submit to a pre-employment background check & drug screen.
1+ year in call center environment preferred
This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!