Systems Analyst II
Texas Health and Human Services Commission, Austin, TX, United States
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title:
Systems Analyst II
Job Title:
Systems Analyst II
Agency:
Health & Human Services Comm
Department:
Pharmacy Benefits Mgmt SPMP
Posting Number:
16313
Closing Date:
05/08/2026
Posting Audience:
Internal and External
Occupational Category:
Computer and Mathematical
Salary Range:
$4,020.33- $6,335.66
Pay Frequency:
Monthly Salary Group:
TEXAS-B-19
Shift:
Day
Additional Shift:
Days (First)
Telework:
Not Eligible for Telework
Travel:
Up to 10%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Job Location City:
AUSTIN
Job Location Address:
701 W 51ST ST
Other Locations:
MOS Codes:
0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix
The Systems Analyst II position provides IT support for the Pharmacy Rebates and Business Analysis (PRBA) section of the Vendor Drug Program (VDP) within Medicaid-CHIP Services (MCS) at Texas Health and Human Services.
The systems analyst II performs moderately complex (journey-level) computer systems analysis work involving analyzing and identifying user requirements, procedures, and problems to automate processing or to improve existing systems. The position works under general supervision, with limited latitude for the use of initiative and independent judgment.
This position serves as a technical liaison between business stakeholders and IT regarding pharmacy managed care and fee-for-service data and interfaces, along with defining and analyzing user requirements, procedures, and problems to improve the pharmacy claims and rebate administration systems. Including but not limited to analyze user needs, define the system's scope, document requirements, and translate the user needs and requirements into functional specifications for the design of business systems.
Key Responsibilities
System Integrity:
Evaluate software development lifecycle documentation to ensure technical designs satisfy all project specifications.
Operational Alignment & Program Support:
Confirm that business needs and technical communications for current and future vendor programs are integrated into formal policies and procedures.
Stakeholder Collaboration:
Partner with the Vendor Drug Program, MCS, HHSC, and other state entities and trading partners to diagnose and resolve system issues or implement necessary changes.
Data Reporting:
Produce ad-hoc reports and perform complex data queries across data sets for managed care organization (MCO) encounters and fee-for-service.
Vendor Management:
Provide contract oversight for technology vendors, ensuring that operational outputs and new developments align with agency mandates, strategic plans, and contract terms.
Essential Job Functions:
Systems Oversight & Technical Liaison (25%):
Serves as the primary technical contact for pharmacy managed care and fee-for-service data. Oversees VDP systems (claims, rebates, prior authorization), managing requirements, interfaces, and troubleshooting to ensure operational continuity.
Analysis, AI, & Regulatory Compliance (20%):
Assesses applications for efficiency using system analysis and research into federal/state regulations. Evaluates and implements
AI and automated tools
to improve workflows while ensuring compliance with Texas AI governance and privacy standards.
Vendor Management & Quality Assurance (15%):
Evaluates vendor deliverables (project plans, designs, tests) for alignment with standards and policies. Leads User Acceptance Testing (UAT) and reviews SDLC documentation to ensure technical designs meet project requirements.
Requirements, Training, & Procurement (15%):
Leads workgroups to refine business requirements and agency standards. Oversees staff training on new systems (including Artificial Intelligence literacy) and participates in RFI/RFP/RFO evaluations for program technology.
Communication & Stakeholder Coordination (10%):
Communicates technical information and system changes to management and non-technical staff. Resolves conflicts and coordinates with HHSC, MCOs, and other state agencies on data interfaces and system issues.
Program Data & Reporting Support (10%):
Manages the program's issues databases (OIG referrals, retro claims, vouchers) and develops ad-hoc reports, charts, and diagrams to analyze system costs, benefits, and data trends.
General Support (5%):
Performs related work and other duties as assigned to support VDP operations.
Knowledge Skills Abilities:
Knowledge
Capabilities of computer systems (including Artificial Intelligence based systems), the techniques used in the design of non-automated systems, applicable programming languages and operating systems, computer hardware/software interdependencies,
Software development lifecycles, project management methodologies and privacy standards.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project), data visualization tools, and database query languages.
Medicaid and HIPAA rules, pharmacy managed care, and fee-for-service data requirements.
Skills
Diagnosing and resolving complex system issues, data interface malfunctions, and application errors.
Monitoring contracted resources, evaluating vendor deliverables, and performing User Acceptance Testing (UAT).
Skill in developing database queries and translating complex data sets into clear ad-hoc reports, charts, and diagrams.
Mediating conflicts, influencing business recommendations, and maintaining relationships with internal and external stakeholders.
Writing and revising technical standards, functional specifications, and operational procedures for efficiency.
Abilities
Analyze existing procedures and identify technical solutions that enhance efficiency and the customer experience.
Lead workgroups, oversee staff training on new systems, and participate in technical procurement evaluations (RFI/RFP).
Evaluate alternatives and implement effective solutions to operational problems while maintaining regulatory compliance.
Assist with identifying and resolving problems, evaluate alternatives and implement effective solutions to operational problems.
Balance competing priorities and meet strict project timelines within resource constraints.
Analyze or direct the analysis, with assistance, of complex data sets to extract meaningful information to inform management decisions.
Communicate moderately complex technical instructions and concepts to both technical and non-technical audiences verbally and in writing.
Registrations, Licensure Requirements or Certifications:
N/A
Additional Information:
N/A
Initial Screening Criteria:
Graduation from an accredited 4-year college or university with a degree in Computer Science, Information Systems, Business Administration or related field. Experience may be substituted on a year-for-year basis.
Experience with MS office suite, especially Excel.
Experience making business recommendations based on system analysis and influencing stakeholders or management to adopt technical solutions or process changes.
Prefer previous experience working with SDLC or applying system analysis methodologies to troubleshoot and improve computer systems.
Prefer knowledge of, or experience with, artificial intelligence tools and governance, data visualization tools (Tableau, PowerBI) for data analysis and reporting, or other industry-leading software.
Prefer previous experience or foundational knowledge of Medicaid programs, HIPPA regulations, pharmacy regulations or the VDP.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans :
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Functional Title:
Systems Analyst II
Job Title:
Systems Analyst II
Agency:
Health & Human Services Comm
Department:
Pharmacy Benefits Mgmt SPMP
Posting Number:
16313
Closing Date:
05/08/2026
Posting Audience:
Internal and External
Occupational Category:
Computer and Mathematical
Salary Range:
$4,020.33- $6,335.66
Pay Frequency:
Monthly Salary Group:
TEXAS-B-19
Shift:
Day
Additional Shift:
Days (First)
Telework:
Not Eligible for Telework
Travel:
Up to 10%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Job Location City:
AUSTIN
Job Location Address:
701 W 51ST ST
Other Locations:
MOS Codes:
0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix
The Systems Analyst II position provides IT support for the Pharmacy Rebates and Business Analysis (PRBA) section of the Vendor Drug Program (VDP) within Medicaid-CHIP Services (MCS) at Texas Health and Human Services.
The systems analyst II performs moderately complex (journey-level) computer systems analysis work involving analyzing and identifying user requirements, procedures, and problems to automate processing or to improve existing systems. The position works under general supervision, with limited latitude for the use of initiative and independent judgment.
This position serves as a technical liaison between business stakeholders and IT regarding pharmacy managed care and fee-for-service data and interfaces, along with defining and analyzing user requirements, procedures, and problems to improve the pharmacy claims and rebate administration systems. Including but not limited to analyze user needs, define the system's scope, document requirements, and translate the user needs and requirements into functional specifications for the design of business systems.
Key Responsibilities
System Integrity:
Evaluate software development lifecycle documentation to ensure technical designs satisfy all project specifications.
Operational Alignment & Program Support:
Confirm that business needs and technical communications for current and future vendor programs are integrated into formal policies and procedures.
Stakeholder Collaboration:
Partner with the Vendor Drug Program, MCS, HHSC, and other state entities and trading partners to diagnose and resolve system issues or implement necessary changes.
Data Reporting:
Produce ad-hoc reports and perform complex data queries across data sets for managed care organization (MCO) encounters and fee-for-service.
Vendor Management:
Provide contract oversight for technology vendors, ensuring that operational outputs and new developments align with agency mandates, strategic plans, and contract terms.
Essential Job Functions:
Systems Oversight & Technical Liaison (25%):
Serves as the primary technical contact for pharmacy managed care and fee-for-service data. Oversees VDP systems (claims, rebates, prior authorization), managing requirements, interfaces, and troubleshooting to ensure operational continuity.
Analysis, AI, & Regulatory Compliance (20%):
Assesses applications for efficiency using system analysis and research into federal/state regulations. Evaluates and implements
AI and automated tools
to improve workflows while ensuring compliance with Texas AI governance and privacy standards.
Vendor Management & Quality Assurance (15%):
Evaluates vendor deliverables (project plans, designs, tests) for alignment with standards and policies. Leads User Acceptance Testing (UAT) and reviews SDLC documentation to ensure technical designs meet project requirements.
Requirements, Training, & Procurement (15%):
Leads workgroups to refine business requirements and agency standards. Oversees staff training on new systems (including Artificial Intelligence literacy) and participates in RFI/RFP/RFO evaluations for program technology.
Communication & Stakeholder Coordination (10%):
Communicates technical information and system changes to management and non-technical staff. Resolves conflicts and coordinates with HHSC, MCOs, and other state agencies on data interfaces and system issues.
Program Data & Reporting Support (10%):
Manages the program's issues databases (OIG referrals, retro claims, vouchers) and develops ad-hoc reports, charts, and diagrams to analyze system costs, benefits, and data trends.
General Support (5%):
Performs related work and other duties as assigned to support VDP operations.
Knowledge Skills Abilities:
Knowledge
Capabilities of computer systems (including Artificial Intelligence based systems), the techniques used in the design of non-automated systems, applicable programming languages and operating systems, computer hardware/software interdependencies,
Software development lifecycles, project management methodologies and privacy standards.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project), data visualization tools, and database query languages.
Medicaid and HIPAA rules, pharmacy managed care, and fee-for-service data requirements.
Skills
Diagnosing and resolving complex system issues, data interface malfunctions, and application errors.
Monitoring contracted resources, evaluating vendor deliverables, and performing User Acceptance Testing (UAT).
Skill in developing database queries and translating complex data sets into clear ad-hoc reports, charts, and diagrams.
Mediating conflicts, influencing business recommendations, and maintaining relationships with internal and external stakeholders.
Writing and revising technical standards, functional specifications, and operational procedures for efficiency.
Abilities
Analyze existing procedures and identify technical solutions that enhance efficiency and the customer experience.
Lead workgroups, oversee staff training on new systems, and participate in technical procurement evaluations (RFI/RFP).
Evaluate alternatives and implement effective solutions to operational problems while maintaining regulatory compliance.
Assist with identifying and resolving problems, evaluate alternatives and implement effective solutions to operational problems.
Balance competing priorities and meet strict project timelines within resource constraints.
Analyze or direct the analysis, with assistance, of complex data sets to extract meaningful information to inform management decisions.
Communicate moderately complex technical instructions and concepts to both technical and non-technical audiences verbally and in writing.
Registrations, Licensure Requirements or Certifications:
N/A
Additional Information:
N/A
Initial Screening Criteria:
Graduation from an accredited 4-year college or university with a degree in Computer Science, Information Systems, Business Administration or related field. Experience may be substituted on a year-for-year basis.
Experience with MS office suite, especially Excel.
Experience making business recommendations based on system analysis and influencing stakeholders or management to adopt technical solutions or process changes.
Prefer previous experience working with SDLC or applying system analysis methodologies to troubleshoot and improve computer systems.
Prefer knowledge of, or experience with, artificial intelligence tools and governance, data visualization tools (Tableau, PowerBI) for data analysis and reporting, or other industry-leading software.
Prefer previous experience or foundational knowledge of Medicaid programs, HIPPA regulations, pharmacy regulations or the VDP.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans :
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.