Rental Housing Officer
EmergencyMD, West Jordan, UT, United States
Schedule:
7:00 am - 5:00 pm Monday - Friday, option to work 9/80 schedule.
SUMMARY
Under the supervision of the Community Preservation Manager, is responsible for the development and implementation of strategic initiatives to identify and monitor residential rental properties through the Good Landlord Program and Short-Term Rental Program. Address property management issues to help mitigate code violations and public nuisances from rental properties that impact the quality of life within our neighborhoods. Collaborate with a wide range of partners to create and implement action plans that support the mission and goals of our organization.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES
Implement programs to improve property maintenance and licensing requirements
Monitor progress of property maintenance and licensing within the records management system(s) and be able to accurately document and report these findings
Monitor and conduct compliance follow-up on all residential rental properties to maintain neighborhood continuity
Coordinates activities with other city departments and personnel
Maintains accurate logs and reports within the records management system(s)
Provides educational information to citizens through handouts, presentations, and in one-on-one conversations
Attends training and information meetings concerning community programs
Perform other related duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS
Education:
High school diploma or GED.
Experience:
Four years of customer service experience dealing with conflict resolution and handling customer complaints, oral presentations, and report writing. Two years of prior code enforcement, law enforcement, land use, planning or related experience.
Certifications/Licenses
Valid Utah Driver's License
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
City zoning regulations and codes; health codes and their application
Pertinent Federal, State, and local laws, codes, and regulations
Working knowledge of Code Enforcement Operations, Business Licensing, Planning processes and Administrative Law processes
Principles and procedures of record keeping
Principles and techniques used in dealing with the public
Safe driving principles and practices
Good Landlord Program
Short-term Rental Program
Skill with:
Operating modern office equipment including computer equipment and software
Operating communications equipment including telephone and two-way radios
Operating a motor vehicle safely
Ability to:
Learn local geography, city streets, public buildings, and businesses
Learn to properly interpret and make decisions in accordance with federal, state, and local policies, procedures, laws, and regulations
Prepare clear and concise reports
Keep records and files of work progress
Meet and deal with the public tactfully and effectively
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs
Communicate clearly and concisely, both orally and in writing
Communicate professionally with citizens, other employees, and agencies in difficult and possibly hostile situations
Prioritize and multitask efficiently with strong organizational skill
Strong organizational skills
Work independently and as part of a team
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to travel to different sites and locations. Ability to handle extreme pressure and fatigue due to daily exposure to almost always stressful situations. Must be able to lift and carry 30lbs for 25 yards.
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7:00 am - 5:00 pm Monday - Friday, option to work 9/80 schedule.
SUMMARY
Under the supervision of the Community Preservation Manager, is responsible for the development and implementation of strategic initiatives to identify and monitor residential rental properties through the Good Landlord Program and Short-Term Rental Program. Address property management issues to help mitigate code violations and public nuisances from rental properties that impact the quality of life within our neighborhoods. Collaborate with a wide range of partners to create and implement action plans that support the mission and goals of our organization.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES
Implement programs to improve property maintenance and licensing requirements
Monitor progress of property maintenance and licensing within the records management system(s) and be able to accurately document and report these findings
Monitor and conduct compliance follow-up on all residential rental properties to maintain neighborhood continuity
Coordinates activities with other city departments and personnel
Maintains accurate logs and reports within the records management system(s)
Provides educational information to citizens through handouts, presentations, and in one-on-one conversations
Attends training and information meetings concerning community programs
Perform other related duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS
Education:
High school diploma or GED.
Experience:
Four years of customer service experience dealing with conflict resolution and handling customer complaints, oral presentations, and report writing. Two years of prior code enforcement, law enforcement, land use, planning or related experience.
Certifications/Licenses
Valid Utah Driver's License
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
City zoning regulations and codes; health codes and their application
Pertinent Federal, State, and local laws, codes, and regulations
Working knowledge of Code Enforcement Operations, Business Licensing, Planning processes and Administrative Law processes
Principles and procedures of record keeping
Principles and techniques used in dealing with the public
Safe driving principles and practices
Good Landlord Program
Short-term Rental Program
Skill with:
Operating modern office equipment including computer equipment and software
Operating communications equipment including telephone and two-way radios
Operating a motor vehicle safely
Ability to:
Learn local geography, city streets, public buildings, and businesses
Learn to properly interpret and make decisions in accordance with federal, state, and local policies, procedures, laws, and regulations
Prepare clear and concise reports
Keep records and files of work progress
Meet and deal with the public tactfully and effectively
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs
Communicate clearly and concisely, both orally and in writing
Communicate professionally with citizens, other employees, and agencies in difficult and possibly hostile situations
Prioritize and multitask efficiently with strong organizational skill
Strong organizational skills
Work independently and as part of a team
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to travel to different sites and locations. Ability to handle extreme pressure and fatigue due to daily exposure to almost always stressful situations. Must be able to lift and carry 30lbs for 25 yards.
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