ServiceNow Process Owner

Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.
rchitect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.
Design and configure Incident, Problem, Knowledge, and Change Management workflows.
Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.
Deploy automated access request forms and role-based permission workflows.
Build analytics dashboards, KPI tracking, and SLA compliance reporting.
Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.
Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.
Develop and deliver user training and change management communications.
Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.
Provide support defining the CSV/Validation scope for the ServiceNow platform.