IT Client Services Support Specialist II
Workstream, Toledo, OH, United States
IT Client Services Support Specialist II
Toledo, OH
Nemsys LLC
is seeking an experienced, full-time
IT Client Services Support Specialist II
to join our team in
Toledo, Ohio . The IT Client Services Support Specialist II is responsible for providing second-level technical support to both internal staff and external clients. This role involves managing and resolving escalated support tickets, performing advanced troubleshooting of hardware, software, and network issues, configuring and maintaining IT infrastructure, and serving as a technical resource for end-users and junior support staff. The ideal candidate will possess strong analytical and communication skills, along with hands‑on experience in enterprise IT environments. This is a full‑time, on‑site position based in our Toledo office.
What We Offer:
Medical, Dental, and Vision Insurance
401(k) with employer eligibility after 1 year
Paid Time Off (PTO)
Compensation: $19–$24/hour, commensurate with experience
Schedule:
Monday through Friday, 8:00 AM – 5:00 PM
On‑site position; remote work is not available for this role
Occasional travel to client locations as needed
Qualifications & Requirements:
High school diploma or equivalent required; Associate degree in Information Technology or a related field preferred
CompTIA A+, Network+, Server+, or equivalent industry certifications required
2+ years of experience in a technical support or systems administration role
Advanced proficiency with Windows and macOS operating systems
Demonstrated experience with Microsoft 365, Active Directory (AD), Group Policy, Microsoft Entra ID, and Azure
Working knowledge of server administration and enterprise networking environments (LAN/WAN, DNS, DHCP, VPN)
Experience with virtualization platforms and hybrid‑cloud environments (e.g., Hyper‑V, VMware, Azure Virtual Machines)
Familiarity with standard business productivity and collaboration software
Strong analytical and problem‑solving skills with the ability to independently diagnose and resolve complex technical issues
Excellent verbal and written communication skills; ability to convey technical concepts clearly to non‑technical users
Ability to work effectively both independently and collaboratively within a team environment
Ability to occasionally lift up to 40 lbs.
Professional appearance and demeanor required
Valid driver's license and reliable transportation; travel to client locations may be required
Key Responsibilities:
Respond to and manage escalated support tickets and inbound technical calls in a timely and professional manner
Diagnose and resolve complex technical issues related to hardware, software, operating systems, and network connectivity
Deploy, configure, and maintain IT equipment including workstations, servers, printers, and mobile devices
Administer and support Microsoft 365 environments, Active Directory, Group Policy, and Azure/Entra ID
Support and maintain virtualized server infrastructure and hybrid‑cloud resources
Deliver end‑user training on IT systems, applications, and security best practices
Accurately document all support activities, configurations, and resolutions within the ticketing system
Collaborate with senior engineers and cross‑functional teams to resolve complex or high‑priority issues
Proactively stay current with emerging technologies, industry trends, and company IT policies and procedures
If you are a motivated IT professional ready to take the next step in your career, we encourage you to apply with an updated resume today.
#J-18808-Ljbffr
Toledo, OH
Nemsys LLC
is seeking an experienced, full-time
IT Client Services Support Specialist II
to join our team in
Toledo, Ohio . The IT Client Services Support Specialist II is responsible for providing second-level technical support to both internal staff and external clients. This role involves managing and resolving escalated support tickets, performing advanced troubleshooting of hardware, software, and network issues, configuring and maintaining IT infrastructure, and serving as a technical resource for end-users and junior support staff. The ideal candidate will possess strong analytical and communication skills, along with hands‑on experience in enterprise IT environments. This is a full‑time, on‑site position based in our Toledo office.
What We Offer:
Medical, Dental, and Vision Insurance
401(k) with employer eligibility after 1 year
Paid Time Off (PTO)
Compensation: $19–$24/hour, commensurate with experience
Schedule:
Monday through Friday, 8:00 AM – 5:00 PM
On‑site position; remote work is not available for this role
Occasional travel to client locations as needed
Qualifications & Requirements:
High school diploma or equivalent required; Associate degree in Information Technology or a related field preferred
CompTIA A+, Network+, Server+, or equivalent industry certifications required
2+ years of experience in a technical support or systems administration role
Advanced proficiency with Windows and macOS operating systems
Demonstrated experience with Microsoft 365, Active Directory (AD), Group Policy, Microsoft Entra ID, and Azure
Working knowledge of server administration and enterprise networking environments (LAN/WAN, DNS, DHCP, VPN)
Experience with virtualization platforms and hybrid‑cloud environments (e.g., Hyper‑V, VMware, Azure Virtual Machines)
Familiarity with standard business productivity and collaboration software
Strong analytical and problem‑solving skills with the ability to independently diagnose and resolve complex technical issues
Excellent verbal and written communication skills; ability to convey technical concepts clearly to non‑technical users
Ability to work effectively both independently and collaboratively within a team environment
Ability to occasionally lift up to 40 lbs.
Professional appearance and demeanor required
Valid driver's license and reliable transportation; travel to client locations may be required
Key Responsibilities:
Respond to and manage escalated support tickets and inbound technical calls in a timely and professional manner
Diagnose and resolve complex technical issues related to hardware, software, operating systems, and network connectivity
Deploy, configure, and maintain IT equipment including workstations, servers, printers, and mobile devices
Administer and support Microsoft 365 environments, Active Directory, Group Policy, and Azure/Entra ID
Support and maintain virtualized server infrastructure and hybrid‑cloud resources
Deliver end‑user training on IT systems, applications, and security best practices
Accurately document all support activities, configurations, and resolutions within the ticketing system
Collaborate with senior engineers and cross‑functional teams to resolve complex or high‑priority issues
Proactively stay current with emerging technologies, industry trends, and company IT policies and procedures
If you are a motivated IT professional ready to take the next step in your career, we encourage you to apply with an updated resume today.
#J-18808-Ljbffr