Network Monitoring Analyst
3B Staffing LLC, Denton, TX, United States
Requirements:
Minimum of 3 years' experience on a similar role.
Excellent knowledge of TCP/IP, Cisco Routers, Cisco switches and wireless is required.
Excellent understanding of Enterprise ITSM tools like ServiceNow.
Knowledge of ITIL Process - Incident, Knowledge, Problem & Change Management.
Experience monitoring systems with tools like ITOM, SolarWinds, SCOM, HPE OpenView, Aria (vROPS) and APC Struxureware.
Good Knowledge about Windows/Linux Server administration & virtualization is needed.
Good knowledge about Storage solutions & Cloud infrastructure monitoring is desirable
Continuously analyze monitoring platform behavior and give recommendations for improvements (systems/infrastructure).
Incident response and resolution within SLAs with good analytical and basic troubleshooting skills.
Work with telco providers to report network issues.
Knowledge of any scripting language, preferably Python.
Desired Characteristics
CCNA/CCNP in routing and switching is required
Strong communication (both verbally and in writing) and interpersonal skills
Able to work on weekends
Business-focused, customer- & service-minded
Flexible to work across time zones and with cross-functional teams.
Results-oriented & work ethic to always deliver on-time and in-scope.
Able to work under pressure and manage stressful situations confidently & effectively.
Self-motivated to work independently, eager to learn and pick up new activities and challenges as they arise, as well as acquire new skills.
Good team player, actively participating and contributing toward achieving our mission successfully
Responsibilities:
Infrastructure Services is responsible to provide 24x7 monitoring support and to ensure stability/reliability of the service
Monitor day-to-day network and server operations with the different monitoring tools available.
Resolve alerts received in Service Now.
Check monitoring mailbox and respond in a timely manner
Receive emergency calls though Cisco WebEx Desktop.
Perform initial troubleshooting, document cases and escalate if needed.
Identify and resolve predictive or proactive failures.
Perform planned maintenance activities.
Minimum of 3 years' experience on a similar role.
Excellent knowledge of TCP/IP, Cisco Routers, Cisco switches and wireless is required.
Excellent understanding of Enterprise ITSM tools like ServiceNow.
Knowledge of ITIL Process - Incident, Knowledge, Problem & Change Management.
Experience monitoring systems with tools like ITOM, SolarWinds, SCOM, HPE OpenView, Aria (vROPS) and APC Struxureware.
Good Knowledge about Windows/Linux Server administration & virtualization is needed.
Good knowledge about Storage solutions & Cloud infrastructure monitoring is desirable
Continuously analyze monitoring platform behavior and give recommendations for improvements (systems/infrastructure).
Incident response and resolution within SLAs with good analytical and basic troubleshooting skills.
Work with telco providers to report network issues.
Knowledge of any scripting language, preferably Python.
Desired Characteristics
CCNA/CCNP in routing and switching is required
Strong communication (both verbally and in writing) and interpersonal skills
Able to work on weekends
Business-focused, customer- & service-minded
Flexible to work across time zones and with cross-functional teams.
Results-oriented & work ethic to always deliver on-time and in-scope.
Able to work under pressure and manage stressful situations confidently & effectively.
Self-motivated to work independently, eager to learn and pick up new activities and challenges as they arise, as well as acquire new skills.
Good team player, actively participating and contributing toward achieving our mission successfully
Responsibilities:
Infrastructure Services is responsible to provide 24x7 monitoring support and to ensure stability/reliability of the service
Monitor day-to-day network and server operations with the different monitoring tools available.
Resolve alerts received in Service Now.
Check monitoring mailbox and respond in a timely manner
Receive emergency calls though Cisco WebEx Desktop.
Perform initial troubleshooting, document cases and escalate if needed.
Identify and resolve predictive or proactive failures.
Perform planned maintenance activities.