Shift Lead (NOC) - Systems Integrator
Hamilton Barnes Associates Limited, California, MO, United States
Are you looking for a new opportunity?
Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. Founded in 2001 in Silicon Valley, the business has expanded across 33 countries with a team of more than 2,200 IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world‑class talent, clear vision, and innovative technology to deliver impactful solutions. With creativity at its core, dedicated software and service innovation teams develop best‑in‑class tools and technologies that create real value for clients worldwide.
Take the next step in your career and apply today.
Responsibilities
Monitoring & Alert Triage (Primary Focus)
Monitor approved platforms for real‑time alerts across facilities, infrastructure, and security domains
Act as the first layer of defense, rapidly detecting and validating alerts
Distinguish true incidents from noise, duplicate, or flapping alerts
Acknowledge alerts within defined response targets and establish ownership
Facility & Critical Infrastructure Alerts
Respond to and triage facility‑related alerts, including but not limited to:
High temperature and high humidity conditions
Power failures, power quality fluctuations, and UPS/PDU alarms
Cooling system alerts (CRAC/CRAH, environmental sensors)
Water leak detection or environmental deviations
Assess operational impact and elevate to Facilities, Electrical, or Mechanical teams as required.
Infrastructure & Security Event Monitoring
Monitor and triage alerts related to:
Server performance degradation or system failures
Network connectivity issues or transport failures
Intrusion Detection Systems (IDS) and Access Control anomalies
Forced‑door, badge, or other security‑related alerts impacting operations
Perform initial investigation and ensure incidents are routed to the appropriate resolver groups with sufficient context.
Incident Management & Escalation
Log incidents in the ITSM system within defined time targets
Categorize and prioritize incidents based on impact and urgency
Follow approved SOPs and runbooks for initial validation and remediation
Escalate incidents according to defined thresholds and priority rules
Support Major Incident response by executing assigned roles under Shift Lead direction
Communication & Documentation
Serve as a primary point of contact for site‑level alerts and incidents during assigned shifts
Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle
Prepare incident documentation including timelines, actions taken, and resolution details
Participate in shift handovers to ensure continuity across teams
Operational Hygiene & Continuous Improvement
Participate in ticket quality reviews and housekeeping routines
Identify recurring alerts, noisy signals, and procedural gaps
Contribute to SOP and runbook updates based on operational experience
Support trend analysis, problem management inputs, and improvement initiatives
Requirements
2-3 years of experience in a command center, NOC, SOC, service desk, or similar 24x7 operations environment
Demonstrated ability to triage multiple concurrent alerts and prioritize based on operational risk
Basic understanding of:
Data center facilities concepts (power, cooling, environmental monitoring)
IP networking fundamentals and server infrastructure
Salary
$100 per day
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Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. Founded in 2001 in Silicon Valley, the business has expanded across 33 countries with a team of more than 2,200 IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world‑class talent, clear vision, and innovative technology to deliver impactful solutions. With creativity at its core, dedicated software and service innovation teams develop best‑in‑class tools and technologies that create real value for clients worldwide.
Take the next step in your career and apply today.
Responsibilities
Monitoring & Alert Triage (Primary Focus)
Monitor approved platforms for real‑time alerts across facilities, infrastructure, and security domains
Act as the first layer of defense, rapidly detecting and validating alerts
Distinguish true incidents from noise, duplicate, or flapping alerts
Acknowledge alerts within defined response targets and establish ownership
Facility & Critical Infrastructure Alerts
Respond to and triage facility‑related alerts, including but not limited to:
High temperature and high humidity conditions
Power failures, power quality fluctuations, and UPS/PDU alarms
Cooling system alerts (CRAC/CRAH, environmental sensors)
Water leak detection or environmental deviations
Assess operational impact and elevate to Facilities, Electrical, or Mechanical teams as required.
Infrastructure & Security Event Monitoring
Monitor and triage alerts related to:
Server performance degradation or system failures
Network connectivity issues or transport failures
Intrusion Detection Systems (IDS) and Access Control anomalies
Forced‑door, badge, or other security‑related alerts impacting operations
Perform initial investigation and ensure incidents are routed to the appropriate resolver groups with sufficient context.
Incident Management & Escalation
Log incidents in the ITSM system within defined time targets
Categorize and prioritize incidents based on impact and urgency
Follow approved SOPs and runbooks for initial validation and remediation
Escalate incidents according to defined thresholds and priority rules
Support Major Incident response by executing assigned roles under Shift Lead direction
Communication & Documentation
Serve as a primary point of contact for site‑level alerts and incidents during assigned shifts
Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle
Prepare incident documentation including timelines, actions taken, and resolution details
Participate in shift handovers to ensure continuity across teams
Operational Hygiene & Continuous Improvement
Participate in ticket quality reviews and housekeeping routines
Identify recurring alerts, noisy signals, and procedural gaps
Contribute to SOP and runbook updates based on operational experience
Support trend analysis, problem management inputs, and improvement initiatives
Requirements
2-3 years of experience in a command center, NOC, SOC, service desk, or similar 24x7 operations environment
Demonstrated ability to triage multiple concurrent alerts and prioritize based on operational risk
Basic understanding of:
Data center facilities concepts (power, cooling, environmental monitoring)
IP networking fundamentals and server infrastructure
Salary
$100 per day
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