Patient Billing Support Specialist
Heritage Operations Group, Bloomington, IL, United States
We are seeking a Customer Service Representative to join our team as a Patient Billing Support Specialist! The Patient Billing Support Specialist serves as a primary point of contact for patients of a vision practice with questions about their bills, insurance coverage, and payment options. This role is ideal for someone who enjoys helping patients, thrives in a call-focused environment, and has experience explaining medical billing in a clear, compassionate way.
Responsibilities:
Answer incoming patient phone calls related to billing, statements, balances, and payment options.
Explain insurance benefits, co-pays, deductibles, and billing terminology in a clear and courteous manner
Research and resolve billing questions, discrepancies, and concerns accurately and timely
Document customer interactions and actions taken
Coordinate with clinical, billing, and insurance staff to resolve patient issues
Maintain compliance with HIPAA and patient confidentiality standards
Benefits:
Competitive compensation
DailyPay
Paid time off
Paid holidays
Health insurance for full-time employees
Dental insurance for full-time employees
Vision insurance for full-time employees
Employer-paid life insurance for full-time employees
Employee assistance program
Voluntary benefit plans offered to full- and part-time employees
Retirement plan
Wellness program
Free continuing education through our learning management system
Great team to work alongside
* Further benefit details listed on total rewards guide
Qualifications:
Computer proficiency including Microsoft Office (Excel, Word, and Outlook)
Knowledge of Medicare and Medicaid policies as well as general insurance knowledge preferred
Excellent interpersonal, communication, and time management skills
High ethical and professional standards
Strong analytical and problem solving skills
#J-18808-Ljbffr
Responsibilities:
Answer incoming patient phone calls related to billing, statements, balances, and payment options.
Explain insurance benefits, co-pays, deductibles, and billing terminology in a clear and courteous manner
Research and resolve billing questions, discrepancies, and concerns accurately and timely
Document customer interactions and actions taken
Coordinate with clinical, billing, and insurance staff to resolve patient issues
Maintain compliance with HIPAA and patient confidentiality standards
Benefits:
Competitive compensation
DailyPay
Paid time off
Paid holidays
Health insurance for full-time employees
Dental insurance for full-time employees
Vision insurance for full-time employees
Employer-paid life insurance for full-time employees
Employee assistance program
Voluntary benefit plans offered to full- and part-time employees
Retirement plan
Wellness program
Free continuing education through our learning management system
Great team to work alongside
* Further benefit details listed on total rewards guide
Qualifications:
Computer proficiency including Microsoft Office (Excel, Word, and Outlook)
Knowledge of Medicare and Medicaid policies as well as general insurance knowledge preferred
Excellent interpersonal, communication, and time management skills
High ethical and professional standards
Strong analytical and problem solving skills
#J-18808-Ljbffr