North Iowa CWES Shift Leader (55260)
YSS, Inc., Mason City, IA, United States
YSS is looking for an energetic, compassionate, and steady leader to join our North Iowa team as a **Child Welfare Emergency Services (CWES) Shift Leader.**If you’re someone who can lead with both heart and structure—keeping things calm when they’re not, and creating a space where youth feel safe, supported, and respected—this role might be your sweet spot.As a Shift Leader, you’ll guide your team through each shift, support youth in crisis, and keep the environment running smoothly. You’ll balance leadership and direct care—coaching staff, making real-time decisions, and ensuring every client’s basic needs, safety, and dignity are front and center. You’ll also serve as a key point of connection for families and on-call staff, helping navigate everything from intakes to emergencies with confidence and care.**What You'll Do...*** Lead and support staff through day-to-day operations and high-pressure situations* Make sound decisions during client escalations, emergencies, and complex scenarios* Plan and coordinate each shift, including staffing, client supervision, and activities* Provide direct supervision and crisis intervention to ensure client safety and stability* Mentor and train team members to build confidence and consistency* Serve as a liaison between staff, leadership, and external supports (including families and community partners)* Complete and oversee accurate, timely documentation (intakes, logs, incident reports, etc.)* Respond to referral calls and connect individuals to appropriate services and resources*This is not a complete list of the responsibilities of this position. Duties may change at any time.***What We Provide...**We **believe** in your potential, we **meet** you where you are, and we **invest** in your future. Beyond the meaningful work, **YSS** provides the following benefits:* Supportive leadership team and mission-driven culture.* Flexibility and autonomy in a collaborative environment.* Competitive salary* Comprehensive benefits.
+ Health insurance
+ Voluntary dental insurance
+ Voluntary vision insurance
+ Life insurance and long-term disability coverage
+ Supplemental accident, critical illness, and hospital indemnity insurance
+ Professional liability insurance coverage
+ Flexible spending account/health savings account
+ Supplemental compensation award* Generous Paid Time off and Leave
+ Four weeks of paid time off (PTO)
+ Volunteer time off
+ Paid holiday leave
+ Birthday holiday* Wellness Program Opportunities
+ Paid membership to the Athletic Club of Ames
+ Employee Assistance Program for all employees
+ Flu shots
+ Mental health support* YSS is a Public Service Loan Forgiveness qualified employer.* 403(b) retirement offeringsIf this sounds like work you’d be proud to do—and a team you’d want to grow with—we’d love to hear from you. Let’s do meaningful work, together.We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace **YSS** core values - **Commitment, Collaboration, Compassion, Innovation, Integrity,** and a **“Can Do” Spirit**.**MUST HAVES - Required Qualifications*** A bachelor’s degree in human services or similar field* One year of related experience* Travel is required for this position. For YSS insurance purposes, you must:
+ be 21 years of age,
+ have a current, valid, state-issued, driver’s license, and
+ have a clean driving record.**SHOULD HAVES - Preferred Qualifications*** Experience directing/monitoring the work of others.* A basic understanding of the needs of young people experiencing housing instability or crisis* Experience with shelter facilities**The IDEAL candidate:*** Be rooted in purpose and driven by equity, inclusion, and positive social impact.* Bring humility, respect, and cultural awareness to every interaction.* Speaks a language in addition to English (especially one spoken in our communities).**Who You Are...**You’re a steady, **confident leader** who brings structure and compassion to high-pressure situations. You stay **calm under stress**, make sound decisions, and **support both clients and staff** with clarity and care.**We Celebrate Your Story...**Have you **navigated recovery****inspire real change**. By sharing your story and serving as a role model or mentor, you can **make a meaningful impact** in the lives of youth and families. **Your journey matters**. If you’re ready to use it to **uplift and empower others**, we warmly encourage you to apply.**Who We Are...**We’re **YSS****we’re growing fast and thinking big**. Check us out at !At **YSS**, we celebrate the unique backgrounds, identities, and experiences that each team member brings. As an **Equal Opportunity Employer**, we’re dedicated to creating a respectful, inclusive, and empowering environment where everyone can grow and succeed. And we’re always working to do better together.**YSS** is a nicotine-free workplace.**Heads Up! Don’t Miss Our Messages!** - we’re happy to help!**The **YSS** Hiring Process**1. **Apply** - Fill out the online app at .2. **Assessment** - We’ll check out your skills and experience.3. **Interview** - Phone, video, or in-person - we’ll chat and get to know you.4. **References** - Send us three+ people who can sing your praises.5. **Screening** - Background and driving checks (plus license verification if needed).6. **Offer** - If it’s a match, you’ll get a formal offer through Paycom.
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+ Health insurance
+ Voluntary dental insurance
+ Voluntary vision insurance
+ Life insurance and long-term disability coverage
+ Supplemental accident, critical illness, and hospital indemnity insurance
+ Professional liability insurance coverage
+ Flexible spending account/health savings account
+ Supplemental compensation award* Generous Paid Time off and Leave
+ Four weeks of paid time off (PTO)
+ Volunteer time off
+ Paid holiday leave
+ Birthday holiday* Wellness Program Opportunities
+ Paid membership to the Athletic Club of Ames
+ Employee Assistance Program for all employees
+ Flu shots
+ Mental health support* YSS is a Public Service Loan Forgiveness qualified employer.* 403(b) retirement offeringsIf this sounds like work you’d be proud to do—and a team you’d want to grow with—we’d love to hear from you. Let’s do meaningful work, together.We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace **YSS** core values - **Commitment, Collaboration, Compassion, Innovation, Integrity,** and a **“Can Do” Spirit**.**MUST HAVES - Required Qualifications*** A bachelor’s degree in human services or similar field* One year of related experience* Travel is required for this position. For YSS insurance purposes, you must:
+ be 21 years of age,
+ have a current, valid, state-issued, driver’s license, and
+ have a clean driving record.**SHOULD HAVES - Preferred Qualifications*** Experience directing/monitoring the work of others.* A basic understanding of the needs of young people experiencing housing instability or crisis* Experience with shelter facilities**The IDEAL candidate:*** Be rooted in purpose and driven by equity, inclusion, and positive social impact.* Bring humility, respect, and cultural awareness to every interaction.* Speaks a language in addition to English (especially one spoken in our communities).**Who You Are...**You’re a steady, **confident leader** who brings structure and compassion to high-pressure situations. You stay **calm under stress**, make sound decisions, and **support both clients and staff** with clarity and care.**We Celebrate Your Story...**Have you **navigated recovery****inspire real change**. By sharing your story and serving as a role model or mentor, you can **make a meaningful impact** in the lives of youth and families. **Your journey matters**. If you’re ready to use it to **uplift and empower others**, we warmly encourage you to apply.**Who We Are...**We’re **YSS****we’re growing fast and thinking big**. Check us out at !At **YSS**, we celebrate the unique backgrounds, identities, and experiences that each team member brings. As an **Equal Opportunity Employer**, we’re dedicated to creating a respectful, inclusive, and empowering environment where everyone can grow and succeed. And we’re always working to do better together.**YSS** is a nicotine-free workplace.**Heads Up! Don’t Miss Our Messages!** - we’re happy to help!**The **YSS** Hiring Process**1. **Apply** - Fill out the online app at .2. **Assessment** - We’ll check out your skills and experience.3. **Interview** - Phone, video, or in-person - we’ll chat and get to know you.4. **References** - Send us three+ people who can sing your praises.5. **Screening** - Background and driving checks (plus license verification if needed).6. **Offer** - If it’s a match, you’ll get a formal offer through Paycom.
#J-18808-Ljbffr