Clerk Typist II
Government Jobs, Danbury, CT, United States
Clerk Typist II
The City of Danbury is announcing an Open Competitive Exam for the position of Clerk Typist II. The employee is responsible for providing customer service and clerical support to the Department. Employee is required to perform all similar or related duties.
Supervision Required: Employee works under the general supervision of the Department Head. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instructions. The supervisor provides additional, specific instruction for new, difficult, or unusual assignments, including suggested work methods. The employee is expected to recognize instances that are out of the ordinary and that do not fall within existing instructions; in such cases, the employee is expected to seek advice and further instructions. Reviews and checks of the employee's work are applied to an extent sufficient to keep the supervisor aware of progress, and to ensure that completed work and methods used are technically accurate and that instructions are being followed.
Supervisory Responsibility: Employee is not regularly required to supervise other employees.
Confidentiality: The employee has access to confidential department information, such as employee personnel records.
Accountability: Consequences of errors or poor judgment may include missed deadlines, adverse public relations, and/or monetary loss.
Judgment: Numerous standardized practices, procedures, or general instructions govern the work and, in some cases, may require additional interpretation. Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline.
Complexity: The work consists of a variety of duties that generally follow standardized practices, procedures, regulations, or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.
Work Environment: The work environment includes work in a municipal office setting, subject to frequent interruptions. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.
Nature and Purpose of Relationships: Relationships are primarily with co-workers and the public, involving frequent explanation, discussion, or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations, such as vendors, banks, and/or developers/contractors. Extraordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with uncooperative or uninformed persons.
Occupational Risk: Duties generally do not present occupational risk to the employee.
Essential Functions:
This is a generalized job description for a Clerk Typist position. Duties may vary dependent upon Department needs. The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
1. Provides customer service to the public. Interact with and handle requests from the public in person, via telephone, mail, and email.
2. Responds to inquiries, conducts research, and provides information as requested.
3. Performs a variety of clerical duties for the department, including, but not limited to: making copies, filing, screening and directing telephone calls, operating office equipment, sorting and distributing mail.
4. Creates, issues, organizes, and maintains department files.
5. Prepares and manages correspondence, reports, and related documentation for the department.
6. Operates a variety of office equipment.
Minimum Qualifications:
Education and Experience: Must have a high school diploma or equivalent and one to three (1-3) years of experience in customer service and clerical work.
Special Requirements: There are no special requirements for this position.
Knowledge, Abilities, and Skills Required:
Knowledge: Working knowledge of computer programs and equipment, including timekeeping system, Office software (Word, Excel, and database management). Knowledge of the Internet in support of department operations.
Abilities: Ability to interact appropriately with the public to respond to inquiries and requests, and to plan and prioritize tasks. Ability to access the Internet to obtain information in support of department operations.
Skills: Skill in paying careful attention to detail, clerical work, and performing duties in a timely manner. Proficient in written and oral communication skills.
Physical and Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.
Physical Skills: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as ledger books, photocopies, and computer paper.
Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require motor skills for activities such as moving objects, operating a personal computer and/or most other office equipment, typing and/or word processing, filing, and sorting of papers.
Visual Skills: Position requires routine reading of documents, spreadsheets, blueprints, and computer screens for analysis and understanding. An employee is rarely required to determine color differences.
The City of Danbury is announcing an Open Competitive Exam for the position of Clerk Typist II. The employee is responsible for providing customer service and clerical support to the Department. Employee is required to perform all similar or related duties.
Supervision Required: Employee works under the general supervision of the Department Head. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instructions. The supervisor provides additional, specific instruction for new, difficult, or unusual assignments, including suggested work methods. The employee is expected to recognize instances that are out of the ordinary and that do not fall within existing instructions; in such cases, the employee is expected to seek advice and further instructions. Reviews and checks of the employee's work are applied to an extent sufficient to keep the supervisor aware of progress, and to ensure that completed work and methods used are technically accurate and that instructions are being followed.
Supervisory Responsibility: Employee is not regularly required to supervise other employees.
Confidentiality: The employee has access to confidential department information, such as employee personnel records.
Accountability: Consequences of errors or poor judgment may include missed deadlines, adverse public relations, and/or monetary loss.
Judgment: Numerous standardized practices, procedures, or general instructions govern the work and, in some cases, may require additional interpretation. Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline.
Complexity: The work consists of a variety of duties that generally follow standardized practices, procedures, regulations, or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.
Work Environment: The work environment includes work in a municipal office setting, subject to frequent interruptions. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.
Nature and Purpose of Relationships: Relationships are primarily with co-workers and the public, involving frequent explanation, discussion, or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations, such as vendors, banks, and/or developers/contractors. Extraordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with uncooperative or uninformed persons.
Occupational Risk: Duties generally do not present occupational risk to the employee.
Essential Functions:
This is a generalized job description for a Clerk Typist position. Duties may vary dependent upon Department needs. The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
1. Provides customer service to the public. Interact with and handle requests from the public in person, via telephone, mail, and email.
2. Responds to inquiries, conducts research, and provides information as requested.
3. Performs a variety of clerical duties for the department, including, but not limited to: making copies, filing, screening and directing telephone calls, operating office equipment, sorting and distributing mail.
4. Creates, issues, organizes, and maintains department files.
5. Prepares and manages correspondence, reports, and related documentation for the department.
6. Operates a variety of office equipment.
Minimum Qualifications:
Education and Experience: Must have a high school diploma or equivalent and one to three (1-3) years of experience in customer service and clerical work.
Special Requirements: There are no special requirements for this position.
Knowledge, Abilities, and Skills Required:
Knowledge: Working knowledge of computer programs and equipment, including timekeeping system, Office software (Word, Excel, and database management). Knowledge of the Internet in support of department operations.
Abilities: Ability to interact appropriately with the public to respond to inquiries and requests, and to plan and prioritize tasks. Ability to access the Internet to obtain information in support of department operations.
Skills: Skill in paying careful attention to detail, clerical work, and performing duties in a timely manner. Proficient in written and oral communication skills.
Physical and Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.
Physical Skills: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as ledger books, photocopies, and computer paper.
Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require motor skills for activities such as moving objects, operating a personal computer and/or most other office equipment, typing and/or word processing, filing, and sorting of papers.
Visual Skills: Position requires routine reading of documents, spreadsheets, blueprints, and computer screens for analysis and understanding. An employee is rarely required to determine color differences.