Insomniac - Beyond Wonderland Chicago 2026 Seasonal Box Office Attendant
Insomniac, Chicago, IL, United States
Box Office Attendant
The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.
Responsibilities:
Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
Quickly and efficiently identify a customer's will call order by verifying all pertinent customer information including the customer's name, email and credit card in order to distribute tickets to patron's properly.
Resolve any scanning issues that may occur with a patron's ticket at the gate in a timely and courteous manner.
Accurately administer cash and credit card transactions with Front Gate POS system.
Contact supervisor for unanswered questions
Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
Keep area clean and organized
Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
Take extraordinary initiative when answering attendee's questions
Treat all attendees with equal respect and sincerity
Understand evacuation procedures and safe refuge locations prior to the opening of each show
Report to Box Office Management
Qualifications:
Sales and customer service-related work experience is preferred
Must feel comfortable with using a computer
Interact professionally with all levels of individuals in a courteous manner
Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
Employee must maintain and carry a valid driver's license at all times
Work Environment:
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines
Equal Employment Opportunity:
Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. Insomniac also affords equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so.
Hiring Practices:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
Hiring Salary Range: $16.50-$19.00
The expected compensation for this position is:
$16.60 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.
Responsibilities:
Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
Quickly and efficiently identify a customer's will call order by verifying all pertinent customer information including the customer's name, email and credit card in order to distribute tickets to patron's properly.
Resolve any scanning issues that may occur with a patron's ticket at the gate in a timely and courteous manner.
Accurately administer cash and credit card transactions with Front Gate POS system.
Contact supervisor for unanswered questions
Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
Keep area clean and organized
Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
Take extraordinary initiative when answering attendee's questions
Treat all attendees with equal respect and sincerity
Understand evacuation procedures and safe refuge locations prior to the opening of each show
Report to Box Office Management
Qualifications:
Sales and customer service-related work experience is preferred
Must feel comfortable with using a computer
Interact professionally with all levels of individuals in a courteous manner
Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
Employee must maintain and carry a valid driver's license at all times
Work Environment:
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines
Equal Employment Opportunity:
Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. Insomniac also affords equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so.
Hiring Practices:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
Hiring Salary Range: $16.50-$19.00
The expected compensation for this position is:
$16.60 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.