Concierge
The Morgan Group, Houston, TX, United States
Concierge
At The Morgan Group, we are more than our 70+ multifamily properties
we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success
they guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We seek excellence
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin'
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
Our future depends on it
We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including:
Vacation
Sick
Floating Holiday
Bereavement Leave
Holiday Schedule
Referral Bonus Program
Quarterly Bonus Program and Renewal Commissions
How does Morgan Group benefit you?
Joining Morgan Group means more than just a job
it's a chance to learn, grow, and build a career you're proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
What You'll Do
Duties and responsibilities
Manage the community's concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
Provide exemplary and timely customer service to residents, pets, and community staff
Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
Assist residents making a service request by entering it into the system
Address and solve resident questions or concerns via in person, email, or phone
Manage and organize the delivery of resident packages and notifying the resident
Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
Build relationships with client residents and community staff
Ensure we are following outlined protocol while providing amenity services to residents
Maintain a daily activity log for all services provided within the community
Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery
Ability to perform other duties as assigned by the Community Manager
Non-Essential Job Functions:
Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements:
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%).
Example:
Bend/stoop/squat/kneel - Perform routine office duties such as filing into high and low cabinets; picking up debris on community.
Climb stairs - Inspect and show community by accessing upper floor apartments.
Push or pull - Inspect and show community.
Reach above shoulders - Store supplies, inspect community.
Grasp/grip/turning and finger dexterity - Typing, writing, handle packages and supplies.
Lifting/carrying (supplies, replacement parts, ladders, etc.).
Over 50 lbs - Rare need (less than 1%)
Between 10 - 25 lbs - Occasional need (1% to 33%)
Less than 10 lbs - Frequent need (33% to 100%)
NOTE:
Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.
Vision Requirements:
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%-50%) to see things clearly beyond arm's reach.
Hearing, Speaking and Written Requirements:
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Driving Requirements:
Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%-33%) to respond to after hour emergencies.
Must have a valid driver's license, insurance and car registration if driving for business purposes.
Working Environment:
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example
apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.
Qualifications
High school diploma or GED required
At The Morgan Group, we are more than our 70+ multifamily properties
we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success
they guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We seek excellence
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin'
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
Our future depends on it
We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including:
Vacation
Sick
Floating Holiday
Bereavement Leave
Holiday Schedule
Referral Bonus Program
Quarterly Bonus Program and Renewal Commissions
How does Morgan Group benefit you?
Joining Morgan Group means more than just a job
it's a chance to learn, grow, and build a career you're proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
What You'll Do
Duties and responsibilities
Manage the community's concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
Provide exemplary and timely customer service to residents, pets, and community staff
Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
Assist residents making a service request by entering it into the system
Address and solve resident questions or concerns via in person, email, or phone
Manage and organize the delivery of resident packages and notifying the resident
Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
Build relationships with client residents and community staff
Ensure we are following outlined protocol while providing amenity services to residents
Maintain a daily activity log for all services provided within the community
Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery
Ability to perform other duties as assigned by the Community Manager
Non-Essential Job Functions:
Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements:
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%).
Example:
Bend/stoop/squat/kneel - Perform routine office duties such as filing into high and low cabinets; picking up debris on community.
Climb stairs - Inspect and show community by accessing upper floor apartments.
Push or pull - Inspect and show community.
Reach above shoulders - Store supplies, inspect community.
Grasp/grip/turning and finger dexterity - Typing, writing, handle packages and supplies.
Lifting/carrying (supplies, replacement parts, ladders, etc.).
Over 50 lbs - Rare need (less than 1%)
Between 10 - 25 lbs - Occasional need (1% to 33%)
Less than 10 lbs - Frequent need (33% to 100%)
NOTE:
Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.
Vision Requirements:
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%-50%) to see things clearly beyond arm's reach.
Hearing, Speaking and Written Requirements:
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Driving Requirements:
Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%-33%) to respond to after hour emergencies.
Must have a valid driver's license, insurance and car registration if driving for business purposes.
Working Environment:
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example
apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.
Qualifications
High school diploma or GED required