Morgan Group is hiring: Assistant Community Manager in Houston
Morgan Group, Houston, TX, United States
At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our core values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin’
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level‑headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
Benefits
We attract and retain top talent by offering full‑time team members a comprehensive range of benefits designed to support their well‑being and success:
Training
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long‑Term Disability Insurance
Company Paid Life Insurance
Company Paid Short‑Term Disability Insurance
401(k) (Traditional & Roth) with Company Match
Employee Assistance Program
Vacation
Sick
Floating Holiday
Holiday Schedule
Referral Bonus Program
Leasing commissions, Renewal commissions, and Quarterly Bonus Program
How does Morgan Group benefit you?
Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
What You’ll Do
Essential Job Functions
Assist the Community Manager in the day‑to‑day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Operate the office in a professional, clean, uncluttered and well‑staffed manner.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.
Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
Supervise the leasing team in absence of the Community Manager.
Comply with all training requirements set forth for this position.
Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
Promptly attend to resident comments and/or complaints.
Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non‑fraternization.
Ensure that the proper move‑in paperwork, keys and remotes are prepared for a new resident.
Inspect make‑ready apartments prior to move‑in.
Maintain the resident renewal program set by the Community Manager.
Create a sense of community with the residents and the community.
Assist the Community Manager with the service team. These duties include but are not limited to the following:
Monitor the timely completion of all service requests.
Monitor and inspect market‑ready apartments to ensure quick turn times and are completed per the MORGAN standard.
Monitor electric, water and gas bills and notify the Community Manager of discrepancies.
Manage the bookkeeping and rental collection. These include but are not limited to the following:
Submit payables to accounting per MORGAN standard.
Assist in the preparation of monthly financials.
Collect rent in a timely basis per the lease contract.
Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary.
Assess move‑out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis.
Monitor the community for compliance to all Fair Housing and ADA laws.
Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:
Know and understand the sub‑market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.
Supervise the leasing team their tours and closing techniques.
Monitor the leasing teams follow up of all leads.
Ensure that all team members understand and adhere to fair housing standards.
Perform all essential job functions on the Leasing Consultant job description as business dictates.
Work overtime as necessary to meet the MORGAN standards of customer service.
Non‑Essential Job Functions:
Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%).
Bend/stoop/squat/kneel, perform routine office duties such as filing into high and low cabinets, picking up debris in the community.
Climb stairs, inspect and show the community by accessing upper floor apartments.
Push or pull, reach above shoulders, store supplies, inspect community, grasp/grip/turn and finger dexterity.
Typing, writing, handle packages and supplies.
Over 50 lbs Rare need (less than 1%).
Between 10‑25 lbs Occasional need (1% to 33%).
Less than 10 lbs Frequent need (33% to 100%).
Lifting and carrying of weights exceeding 50 lbs. Often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear personal protective gear such as a provided back brace when necessary.
Vision Requirements
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%‑50%) to see things clearly beyond arm’s reach.
Hearing, Speaking and Written Requirements
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Driving Requirements
Frequent need (33%‑50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%‑33%) to respond to after‑hour emergencies.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents, adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team member must wear personal protective equipment (N‑95 Mask), rubber gloves and eye protection, when necessary.
Qualifications
Education
Required: High School or better.
Preferred: Associates or better; Bachelors or better.
Experience
Required: Minimum 3 years of experience as Assistant Community Manager.
Preferred:
Ability to interact well with co‑workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
Above average organizational and verbal skills.
Ability to accurately perform intermediate mathematical functions.
Strong customer service and marketing skills.
Licenses & Certifications
None
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
In Summary: At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people . We strive to foster an inclusive environment where every idea, perspective is valued . We attract and retain top talent by offering full‑time team members a comprehensive range of benefits .
En Español: En The Morgan Group, somos más de nuestras 70+ propiedades multifamiliares Somos una comunidad construida sobre la gente. Creemos en tratar a todos con respeto y dignidad, desde nuestros miembros del equipo y socios hasta nuestros residentes, clientes, subcontratistas y proveedores. Nos esforzamos por fomentar un entorno inclusivo donde cada idea, perspectiva y contribución sean valoradas, y donde todo el mundo se sienta escuchado y apreciado. Nuestros valores fundamentales son la base de nuestro éxito nos guían en cómo contratamos, recompensamos y evaluamos a cada miembro del equipo Morgan. Morgan Core Values Somos Self-Starters para ganarlo Tomamos iniciativa Sea responsable Uno Morgan Somos jugadores de equipo somos inclusivos No hay drama Lo logramos somos confiables somos eficaces Elevar el nivel de calidad Aprendemos de nuestros errores Nos esforzamos por mejorar mantenernos a altos estándares Manténgase al tanto de los desafíos Y sea optimista Somos resilientes Elegamos positividad Estamos equilibrados La reputación se gana diariamente Hacemos lo correcto Somos honestos y tenemos alta integridad Tomamos buenas decisiones Beneficios Atraer y retener talento ofreciendo a los miembros del equipo una gama completa de beneficios profesionales diseñados para apoyar su bienestar y éxito: ¿Cómo puede unirse al grupo de seguros de vacaciones? Desde la gestión y mantenimiento de propiedades hasta la construcción y el desarrollo, proporcionamos las herramientas, capacitación y apoyo al equipo para ayudarle a alcanzar su máximo potencial. Lo que hará Funciones del trabajo esencial Ayudar al gerente comunitario en las operaciones cotidianas de la comunidad para lograr el más alto nivel de profesionalidad por parte de todos los miembros del equipo en la oficina y en la comunidad. Estas tareas incluyen pero no se limitan a lo siguiente: Adherirse a MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals junto con el Manual de Miembros del Equipo. Esto incluye, pero no se limita a lo siguiente: Asistir rápidamente a los comentarios y/o quejas de los residentes. Exigir que todos los miembros del equipo sean profesionales y amigables con los vecinos mientras cumplan con las normas MORGAN sobre la no-fraternización. Asegurarse de que el papeleo adecuado de mudanza, llaves y remotos estén preparados para un nuevo residente. Inspeccionar apartamentos listos antes de mudarse. Mantener el programa de renovación establecido por el Gerente Comunitario. Crear un sentido de comunidad con los habitantes y la comunidad. Ayudar al gerente comunitario con el equipo de servicio. Estas tareas incluyen pero no están limitadas a las siguientes: Monitorear la finalización oportuna de todas las solicitudes de servicios. Cargar los daños y honorarios cuando sea necesario y enviarlos a la recaudación en tiempo oportuno. Monitorear el cumplimiento de todas las leyes sobre vivienda justa y ADA. Asistir al gerente comunitario para crear y monitorear la comercialización para la comunidad. Esto incluye, pero no se limita a lo siguiente: Conocer y comprender el submercado donde está ubicada la comunidad Esto incluye conocer todas las propiedades competidoras y sus alquileres, especiales, números de ocupación y su compañía administradora. Supervisar el equipo de arrendamiento sus tours y técnicas de cierre. Monitorear los equipos de alquiler seguimiento de todos los clientes potenciales. Asegurarse de que todos los miembros del equipo entienden y se adhieran a las normas de vivienda justas. Realizar todas las funciones básicas en la descripción de trabajo del Consultor de Alquiler como lo dictan los negocios. Trabajar horas extras según sea necesario para cumplir con los estándares MORGAN del servicio al cliente. Funciones no esenciales: Otras tareas asignadas por tu supervisor, no enumeradas como funciones laborales esenciales. Requisitos físicos Tendrán que estar de pie (33% a 100%). Necesitar realizar las siguientes actividades (50% a 100%) Bend/stoop/squat/kneel, llevar a cabo tareas rutinarias de oficina tales como levantar pisos comunitarios bajos y agarrado unidades de cabina, recoger escaleras. Usar equipo de protección personal como un soporte trasero proporcionado cuando sea necesario. Requisitos para la visión Necesidad constante (100%) de leer y revisar informes, ver pantalla de computadora y una amplia variedad de correspondencia. Necesidad frecuente de ver pequeños detalles. Frecuente necesidad (33%-50%) de ver cosas claramente más allá del alcance de los brazos. Audición, Speaking and Written Requirements Necesidades constantes (100%) para recibir o dar instrucciones desde/a la dirección residencial, comunicarse por teléfono y en persona con el personal, residentes, vendedores, etc. Exemplos: Necesidad permanente (100%) comunicarse ya sea por escrito a los vecinos, empleados, proveedores, empresas y clientes potenciales. Capacidad para leer, escribir y entender inglés. El miembro del equipo debe usar equipos de protección personal (máscara N-95), guantes de goma y protector ocular, cuando sea necesario. Calificaciones Educación Requerida: Escuela secundaria o mejor. Preferido: Asociados o mejores; Licenciado o superior. Experiencia requerida: Mínimo 3 años de experiencia como Administrador Comunitario Asistente. Preferido: Capacidad para interactuar bien con compañeros de trabajo, supervisores, invitados, vendedores, contratistas y el público en una manera profesional y agradable. Habilidades organizativas y verbales superiores a la media. capacidad para realizar funciones matemáticas intermedias con precisión. Servicio al cliente fuerte y habilidades de marketing.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin’
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level‑headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
Benefits
We attract and retain top talent by offering full‑time team members a comprehensive range of benefits designed to support their well‑being and success:
Training
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long‑Term Disability Insurance
Company Paid Life Insurance
Company Paid Short‑Term Disability Insurance
401(k) (Traditional & Roth) with Company Match
Employee Assistance Program
Vacation
Sick
Floating Holiday
Holiday Schedule
Referral Bonus Program
Leasing commissions, Renewal commissions, and Quarterly Bonus Program
How does Morgan Group benefit you?
Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
What You’ll Do
Essential Job Functions
Assist the Community Manager in the day‑to‑day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Operate the office in a professional, clean, uncluttered and well‑staffed manner.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.
Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
Supervise the leasing team in absence of the Community Manager.
Comply with all training requirements set forth for this position.
Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
Promptly attend to resident comments and/or complaints.
Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non‑fraternization.
Ensure that the proper move‑in paperwork, keys and remotes are prepared for a new resident.
Inspect make‑ready apartments prior to move‑in.
Maintain the resident renewal program set by the Community Manager.
Create a sense of community with the residents and the community.
Assist the Community Manager with the service team. These duties include but are not limited to the following:
Monitor the timely completion of all service requests.
Monitor and inspect market‑ready apartments to ensure quick turn times and are completed per the MORGAN standard.
Monitor electric, water and gas bills and notify the Community Manager of discrepancies.
Manage the bookkeeping and rental collection. These include but are not limited to the following:
Submit payables to accounting per MORGAN standard.
Assist in the preparation of monthly financials.
Collect rent in a timely basis per the lease contract.
Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary.
Assess move‑out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis.
Monitor the community for compliance to all Fair Housing and ADA laws.
Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:
Know and understand the sub‑market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.
Supervise the leasing team their tours and closing techniques.
Monitor the leasing teams follow up of all leads.
Ensure that all team members understand and adhere to fair housing standards.
Perform all essential job functions on the Leasing Consultant job description as business dictates.
Work overtime as necessary to meet the MORGAN standards of customer service.
Non‑Essential Job Functions:
Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%).
Bend/stoop/squat/kneel, perform routine office duties such as filing into high and low cabinets, picking up debris in the community.
Climb stairs, inspect and show the community by accessing upper floor apartments.
Push or pull, reach above shoulders, store supplies, inspect community, grasp/grip/turn and finger dexterity.
Typing, writing, handle packages and supplies.
Over 50 lbs Rare need (less than 1%).
Between 10‑25 lbs Occasional need (1% to 33%).
Less than 10 lbs Frequent need (33% to 100%).
Lifting and carrying of weights exceeding 50 lbs. Often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear personal protective gear such as a provided back brace when necessary.
Vision Requirements
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%‑50%) to see things clearly beyond arm’s reach.
Hearing, Speaking and Written Requirements
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Driving Requirements
Frequent need (33%‑50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%‑33%) to respond to after‑hour emergencies.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents, adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team member must wear personal protective equipment (N‑95 Mask), rubber gloves and eye protection, when necessary.
Qualifications
Education
Required: High School or better.
Preferred: Associates or better; Bachelors or better.
Experience
Required: Minimum 3 years of experience as Assistant Community Manager.
Preferred:
Ability to interact well with co‑workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
Above average organizational and verbal skills.
Ability to accurately perform intermediate mathematical functions.
Strong customer service and marketing skills.
Licenses & Certifications
None
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
In Summary: At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people . We strive to foster an inclusive environment where every idea, perspective is valued . We attract and retain top talent by offering full‑time team members a comprehensive range of benefits .
En Español: En The Morgan Group, somos más de nuestras 70+ propiedades multifamiliares Somos una comunidad construida sobre la gente. Creemos en tratar a todos con respeto y dignidad, desde nuestros miembros del equipo y socios hasta nuestros residentes, clientes, subcontratistas y proveedores. Nos esforzamos por fomentar un entorno inclusivo donde cada idea, perspectiva y contribución sean valoradas, y donde todo el mundo se sienta escuchado y apreciado. Nuestros valores fundamentales son la base de nuestro éxito nos guían en cómo contratamos, recompensamos y evaluamos a cada miembro del equipo Morgan. Morgan Core Values Somos Self-Starters para ganarlo Tomamos iniciativa Sea responsable Uno Morgan Somos jugadores de equipo somos inclusivos No hay drama Lo logramos somos confiables somos eficaces Elevar el nivel de calidad Aprendemos de nuestros errores Nos esforzamos por mejorar mantenernos a altos estándares Manténgase al tanto de los desafíos Y sea optimista Somos resilientes Elegamos positividad Estamos equilibrados La reputación se gana diariamente Hacemos lo correcto Somos honestos y tenemos alta integridad Tomamos buenas decisiones Beneficios Atraer y retener talento ofreciendo a los miembros del equipo una gama completa de beneficios profesionales diseñados para apoyar su bienestar y éxito: ¿Cómo puede unirse al grupo de seguros de vacaciones? Desde la gestión y mantenimiento de propiedades hasta la construcción y el desarrollo, proporcionamos las herramientas, capacitación y apoyo al equipo para ayudarle a alcanzar su máximo potencial. Lo que hará Funciones del trabajo esencial Ayudar al gerente comunitario en las operaciones cotidianas de la comunidad para lograr el más alto nivel de profesionalidad por parte de todos los miembros del equipo en la oficina y en la comunidad. Estas tareas incluyen pero no se limitan a lo siguiente: Adherirse a MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals junto con el Manual de Miembros del Equipo. Esto incluye, pero no se limita a lo siguiente: Asistir rápidamente a los comentarios y/o quejas de los residentes. Exigir que todos los miembros del equipo sean profesionales y amigables con los vecinos mientras cumplan con las normas MORGAN sobre la no-fraternización. Asegurarse de que el papeleo adecuado de mudanza, llaves y remotos estén preparados para un nuevo residente. Inspeccionar apartamentos listos antes de mudarse. Mantener el programa de renovación establecido por el Gerente Comunitario. Crear un sentido de comunidad con los habitantes y la comunidad. Ayudar al gerente comunitario con el equipo de servicio. Estas tareas incluyen pero no están limitadas a las siguientes: Monitorear la finalización oportuna de todas las solicitudes de servicios. Cargar los daños y honorarios cuando sea necesario y enviarlos a la recaudación en tiempo oportuno. Monitorear el cumplimiento de todas las leyes sobre vivienda justa y ADA. Asistir al gerente comunitario para crear y monitorear la comercialización para la comunidad. Esto incluye, pero no se limita a lo siguiente: Conocer y comprender el submercado donde está ubicada la comunidad Esto incluye conocer todas las propiedades competidoras y sus alquileres, especiales, números de ocupación y su compañía administradora. Supervisar el equipo de arrendamiento sus tours y técnicas de cierre. Monitorear los equipos de alquiler seguimiento de todos los clientes potenciales. Asegurarse de que todos los miembros del equipo entienden y se adhieran a las normas de vivienda justas. Realizar todas las funciones básicas en la descripción de trabajo del Consultor de Alquiler como lo dictan los negocios. Trabajar horas extras según sea necesario para cumplir con los estándares MORGAN del servicio al cliente. Funciones no esenciales: Otras tareas asignadas por tu supervisor, no enumeradas como funciones laborales esenciales. Requisitos físicos Tendrán que estar de pie (33% a 100%). Necesitar realizar las siguientes actividades (50% a 100%) Bend/stoop/squat/kneel, llevar a cabo tareas rutinarias de oficina tales como levantar pisos comunitarios bajos y agarrado unidades de cabina, recoger escaleras. Usar equipo de protección personal como un soporte trasero proporcionado cuando sea necesario. Requisitos para la visión Necesidad constante (100%) de leer y revisar informes, ver pantalla de computadora y una amplia variedad de correspondencia. Necesidad frecuente de ver pequeños detalles. Frecuente necesidad (33%-50%) de ver cosas claramente más allá del alcance de los brazos. Audición, Speaking and Written Requirements Necesidades constantes (100%) para recibir o dar instrucciones desde/a la dirección residencial, comunicarse por teléfono y en persona con el personal, residentes, vendedores, etc. Exemplos: Necesidad permanente (100%) comunicarse ya sea por escrito a los vecinos, empleados, proveedores, empresas y clientes potenciales. Capacidad para leer, escribir y entender inglés. El miembro del equipo debe usar equipos de protección personal (máscara N-95), guantes de goma y protector ocular, cuando sea necesario. Calificaciones Educación Requerida: Escuela secundaria o mejor. Preferido: Asociados o mejores; Licenciado o superior. Experiencia requerida: Mínimo 3 años de experiencia como Administrador Comunitario Asistente. Preferido: Capacidad para interactuar bien con compañeros de trabajo, supervisores, invitados, vendedores, contratistas y el público en una manera profesional y agradable. Habilidades organizativas y verbales superiores a la media. capacidad para realizar funciones matemáticas intermedias con precisión. Servicio al cliente fuerte y habilidades de marketing.