Home Health Office Support Specialist
Eden Health (Home Health, Hospice, Home Care), Spokane, WA, United States
Office Support Specialist
An Office Support Specialist will support our administrative office. This position assists with coordination of patient care including intake, scheduling, medical records and reception work.
Data enters patient information into the electronic health record (EHR);
Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient's schedules;
Reviews medical record for completeness and is proactive to retrieve any missing information;
Attaches documents related to patient files received via fax, scan or mail into the EHR;
Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements;
Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area;
Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements;
Answers and transfers phones quickly and efficiently;
Uses EHR to obtain and update patient demographic data accurately;
Processes incoming/outgoing mail and faxes as needed;
Assists management with typing, filing and computer related tasks as needed;
Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned;
Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately;
Provides backup to other Eden team members as assigned;
Participates in information management and quality assurance performance improvement (QAPI) activities;
An Office Support Specialist will support our administrative office. This position assists with coordination of patient care including intake, scheduling, medical records and reception work.
Data enters patient information into the electronic health record (EHR);
Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient's schedules;
Reviews medical record for completeness and is proactive to retrieve any missing information;
Attaches documents related to patient files received via fax, scan or mail into the EHR;
Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements;
Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area;
Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements;
Answers and transfers phones quickly and efficiently;
Uses EHR to obtain and update patient demographic data accurately;
Processes incoming/outgoing mail and faxes as needed;
Assists management with typing, filing and computer related tasks as needed;
Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned;
Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately;
Provides backup to other Eden team members as assigned;
Participates in information management and quality assurance performance improvement (QAPI) activities;