Non-Clinical - Customer Service Rep
Cynet Health, Farmington, MI, United States
Customer Service Specialist
This position has primary objectives with respect to customer relations for all product lines. Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers. Support corporate and departmental goals, member enrollment activities, and product implementations. Research, investigate, and resolve service failures. Improve the customer experience by identifying root causes, trends, and recommending resolutions for service recovery and retention. Educate members and prospective members to promote the health care coverage of choice. Respond to inquiries by telephone, mail, and in person. Research and answer inquiries, complaints, and appeals by following all department standards, policies, and procedures. Direct inquiries to supporting departments for appropriate action and resolution. Document all incoming inquiries accurately to track member inquiry history and trends. Practice and maintain confidentiality to privacy regulations. Proactively seek training and development to enhance skills and abilities. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner. Contact members as needed to ensure timely resolution and follow-up to inquiries. Interact with support departments in a professional manner to ensure member needs are met. Develop and maintain strong business relationships with inter-departments. Continue to self-educate on changes in policies and procedures that could impact department operations and the servicing of members/customers. Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance. Interact with providers and their staff to obtain information for resolving customer inquiries and complaints. Ensure and maintain compliance with all department and corporate standards, policies, and procedures. Recommend process improvements based on observations and trends identified while interacting with internal and external customers. Coordinate and assist with various departmental projects, member enrollment periods, outreach activities, and corporate initiatives. Perform other related duties as assigned.
Cynet Health is a Joint Commission-accredited, Minority-Owned healthcare staffing agency headquartered in Sterling, Virginia, proudly serving healthcare facilities across the United States since its founding in 2010. As one of the nation's largest and fastest?growing healthcare staffing firms in the nation, we staff thousands of nursing, allied health, locum tenens, pharmacy, therapy, direct?hire, and non?clinical professionals across hospitals, clinics, long?term care facilities, labs and more. We're one of the most decorated staffing agencies in America-ranked a Top Travel Nursing Company by BluePipes, recognized among the fastest?growing and most diverse staffing firms by Inc. 5000, Staffing Industry, WBJ and USPAACC-and remain deeply committed to excellence, inclusion, and community impact.
We offer competitive benefits, including:
Medical, dental & vision insurance
401(k) with employer match
Free and unlimited continuing education units (CEUs)
Disability insurance
24/7 dedicated Care Line and clinical liaison support
Personalized career consultant and "single point of contact" service
Industry?leading pay rates, loyalty rewards & referral bonuses
Free tax return assistance for travelers
Job Board Disclaimer By applying for jobs on this website, you consent to receive daily messages from CYNET about assignments that match your profile. Email or text "HELP" for more info, or "STOP" to unsubscribe. Your mobile info will not be shared with third parties for marketing. Standard messaging and data rates may apply.
This position has primary objectives with respect to customer relations for all product lines. Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers. Support corporate and departmental goals, member enrollment activities, and product implementations. Research, investigate, and resolve service failures. Improve the customer experience by identifying root causes, trends, and recommending resolutions for service recovery and retention. Educate members and prospective members to promote the health care coverage of choice. Respond to inquiries by telephone, mail, and in person. Research and answer inquiries, complaints, and appeals by following all department standards, policies, and procedures. Direct inquiries to supporting departments for appropriate action and resolution. Document all incoming inquiries accurately to track member inquiry history and trends. Practice and maintain confidentiality to privacy regulations. Proactively seek training and development to enhance skills and abilities. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner. Contact members as needed to ensure timely resolution and follow-up to inquiries. Interact with support departments in a professional manner to ensure member needs are met. Develop and maintain strong business relationships with inter-departments. Continue to self-educate on changes in policies and procedures that could impact department operations and the servicing of members/customers. Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance. Interact with providers and their staff to obtain information for resolving customer inquiries and complaints. Ensure and maintain compliance with all department and corporate standards, policies, and procedures. Recommend process improvements based on observations and trends identified while interacting with internal and external customers. Coordinate and assist with various departmental projects, member enrollment periods, outreach activities, and corporate initiatives. Perform other related duties as assigned.
Cynet Health is a Joint Commission-accredited, Minority-Owned healthcare staffing agency headquartered in Sterling, Virginia, proudly serving healthcare facilities across the United States since its founding in 2010. As one of the nation's largest and fastest?growing healthcare staffing firms in the nation, we staff thousands of nursing, allied health, locum tenens, pharmacy, therapy, direct?hire, and non?clinical professionals across hospitals, clinics, long?term care facilities, labs and more. We're one of the most decorated staffing agencies in America-ranked a Top Travel Nursing Company by BluePipes, recognized among the fastest?growing and most diverse staffing firms by Inc. 5000, Staffing Industry, WBJ and USPAACC-and remain deeply committed to excellence, inclusion, and community impact.
We offer competitive benefits, including:
Medical, dental & vision insurance
401(k) with employer match
Free and unlimited continuing education units (CEUs)
Disability insurance
24/7 dedicated Care Line and clinical liaison support
Personalized career consultant and "single point of contact" service
Industry?leading pay rates, loyalty rewards & referral bonuses
Free tax return assistance for travelers
Job Board Disclaimer By applying for jobs on this website, you consent to receive daily messages from CYNET about assignments that match your profile. Email or text "HELP" for more info, or "STOP" to unsubscribe. Your mobile info will not be shared with third parties for marketing. Standard messaging and data rates may apply.