Operations Manager
Pho Prime, LLC, Tampa, FL, United States
The Operations Manager plays a critical role in driving day to day operational performance across Oxford Commons’ multi‑concept hospitality portfolio. Supporting the Director of Operations, this role is responsible for translating strategy into execution, ensuring operational consistency, leader development, and elevated guest experience across restaurants, private club operations, hotel food and beverage, event‑driven environments, and lifestyle amenities.
This is a highly hands‑on leadership role, accountable for operational execution, coaching in the field, and ensuring teams perform to expectation in complex, fast‑moving environments. The Operations Manager owns outcomes within their scope and serves as a connector and problem‑solver across departments.
The Operations Manager supports operations across the full Oxford Commons portfolio, including full‑service and fine‑dining restaurants, high‑volume lifestyle concepts, a modern private social club, hotel‑based food and beverage, event‑driven venues, and wellness and amenity‑based experiences.
Core Responsibilities
Operational Execution & Accountability
Support the Director of Operations in delivering consistent performance across all properties
Ensure operational standards, processes, and expectations are executed daily
Identify operational gaps and take action to correct issues in real time
Serve as a visible, engaged operational leader across assigned properties
Guest Experience Elevation
Ensure service execution consistently reflects Oxford Commons’ hospitality philosophy
Observe and assess guest experience across dining rooms, club spaces, events, and shared environments
Build leadership capability that drives exemplary service behavior, not just operational adherence
Support the implementation of new service initiatives and experience enhancements
Leader Support & Development
Act as a coach and thought partner to General Managers, F&B and FOH Management teams
Provide on‑the‑ground support, feedback, and accountability for execution
Identify development needs and support leadership growth at the property level
Help build leadership bench strength across concepts
Cross‑Functional Coordination
Work closely with Culinary teams to ensure FOH execution supports menu vision and service flow
Partner with Programming and Events teams to support operational readiness for programming and private events
Support alignment between FOH, BOH, Marketing, and Events to ensure seamless execution
Help reinforce clear ownership, communication, and handoffs between teams
Support labor planning, scheduling, and productivity goals in partnership with property leaders
Demonstrate working knowledge of labor‑based workflows (LBW) and staffing models
Monitor operational KPIs and flag risks or opportunities to the Director of Operations
Help identify efficiencies that improve performance without compromising experience
Culture & Community
Model Oxford Commons values through presence, professionalism, and leadership
Support a culture of accountability, collaboration, and pride in the work
Help ensure teams feel connected to the broader Oxford Commons mission
Support community‑facing initiatives and events through operational readiness
Availability Expectations
Maintain schedule flexibility, including evenings, weekends, holidays, and event hours, to support daily operations and on‑site leadership needs
Be present during key operating periods, service windows, and events to support execution and team performance
Adjust work schedule as required to meet operational demands and provide field‑based leadership across assigned properties
Support extended or non‑traditional hours during peak periods, special events, or operational initiatives
Qualifications
5-8+ years of progressive hospitality operations leadership experience
Hands on leadership style with strong floor presence
Working knowledge of labor strategy and scheduling models (LBW experience strongly preferred)
Demonstrated strength in coaching leaders and driving alignment through influence, trust, and credibility
Strong organizational and communication skills
Comfortable operating in complexity and fast‑paced environments
Ideal Candidate Profile
Execution driven operator who thrives in the field
Strong partner to Culinary, Events, and Programming teams
Detail‑oriented but able to think beyond one concept at a time
Calm under pressure with sound judgment
Invested in people development and team success
Health, Dental, Vision, Life, Disability and Supplemental Insurance (subject to applicable waiting periods)
Generous PTO benefit (Salaried begin accruing at 20 days off annually)
Sick Days & Paid Leave benefit
Tuition Reimbursement
401(k) with matching
Discounts
Opportunity for Growth and Advancement
Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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This is a highly hands‑on leadership role, accountable for operational execution, coaching in the field, and ensuring teams perform to expectation in complex, fast‑moving environments. The Operations Manager owns outcomes within their scope and serves as a connector and problem‑solver across departments.
The Operations Manager supports operations across the full Oxford Commons portfolio, including full‑service and fine‑dining restaurants, high‑volume lifestyle concepts, a modern private social club, hotel‑based food and beverage, event‑driven venues, and wellness and amenity‑based experiences.
Core Responsibilities
Operational Execution & Accountability
Support the Director of Operations in delivering consistent performance across all properties
Ensure operational standards, processes, and expectations are executed daily
Identify operational gaps and take action to correct issues in real time
Serve as a visible, engaged operational leader across assigned properties
Guest Experience Elevation
Ensure service execution consistently reflects Oxford Commons’ hospitality philosophy
Observe and assess guest experience across dining rooms, club spaces, events, and shared environments
Build leadership capability that drives exemplary service behavior, not just operational adherence
Support the implementation of new service initiatives and experience enhancements
Leader Support & Development
Act as a coach and thought partner to General Managers, F&B and FOH Management teams
Provide on‑the‑ground support, feedback, and accountability for execution
Identify development needs and support leadership growth at the property level
Help build leadership bench strength across concepts
Cross‑Functional Coordination
Work closely with Culinary teams to ensure FOH execution supports menu vision and service flow
Partner with Programming and Events teams to support operational readiness for programming and private events
Support alignment between FOH, BOH, Marketing, and Events to ensure seamless execution
Help reinforce clear ownership, communication, and handoffs between teams
Support labor planning, scheduling, and productivity goals in partnership with property leaders
Demonstrate working knowledge of labor‑based workflows (LBW) and staffing models
Monitor operational KPIs and flag risks or opportunities to the Director of Operations
Help identify efficiencies that improve performance without compromising experience
Culture & Community
Model Oxford Commons values through presence, professionalism, and leadership
Support a culture of accountability, collaboration, and pride in the work
Help ensure teams feel connected to the broader Oxford Commons mission
Support community‑facing initiatives and events through operational readiness
Availability Expectations
Maintain schedule flexibility, including evenings, weekends, holidays, and event hours, to support daily operations and on‑site leadership needs
Be present during key operating periods, service windows, and events to support execution and team performance
Adjust work schedule as required to meet operational demands and provide field‑based leadership across assigned properties
Support extended or non‑traditional hours during peak periods, special events, or operational initiatives
Qualifications
5-8+ years of progressive hospitality operations leadership experience
Hands on leadership style with strong floor presence
Working knowledge of labor strategy and scheduling models (LBW experience strongly preferred)
Demonstrated strength in coaching leaders and driving alignment through influence, trust, and credibility
Strong organizational and communication skills
Comfortable operating in complexity and fast‑paced environments
Ideal Candidate Profile
Execution driven operator who thrives in the field
Strong partner to Culinary, Events, and Programming teams
Detail‑oriented but able to think beyond one concept at a time
Calm under pressure with sound judgment
Invested in people development and team success
Health, Dental, Vision, Life, Disability and Supplemental Insurance (subject to applicable waiting periods)
Generous PTO benefit (Salaried begin accruing at 20 days off annually)
Sick Days & Paid Leave benefit
Tuition Reimbursement
401(k) with matching
Discounts
Opportunity for Growth and Advancement
Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr