Senior Building Automation Service Coordinator / Dispatcher - Beltsville, MD
Siemens Mobility, Baltimore, MD, United States
Senior Building Automation Service Coordinator / Dispatcher - Beltsville, MD
Position location: This role is hybrid remote/in-office and supports our Beltsville, MD branch location, which serves customers throughout the greater D.C. area.
We are a global technology company focusing on Smart Buildings. The Service Coordinator coordinates delivery of onsite and remote service activities for customers from demand creation through delivery and close-out.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, creating service work orders and scheduling or dispatching personnel
Schedule resources to support standard service agreements
Make decisions regarding scheduling and movement of resources and material based on service call nature, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Provide support and assistance with training initiatives for Service Coordinators
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Basic Qualifications
High school diploma or state‑recognized GED
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Ability to read and understand customer service contracts
Organizational and interpersonal skills
Experience using Microsoft Office and business software systems (e.g., SAP)
Willing and able to work in a hybrid work environment Monday‑Friday (3 days in the office, 2 days remote) after completing full‑time office training for approximately 2 months
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
Associate degree
The pay range for this position is $44,696 – $76,622 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1‑866‑743‑6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, clickhere.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
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Position location: This role is hybrid remote/in-office and supports our Beltsville, MD branch location, which serves customers throughout the greater D.C. area.
We are a global technology company focusing on Smart Buildings. The Service Coordinator coordinates delivery of onsite and remote service activities for customers from demand creation through delivery and close-out.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, creating service work orders and scheduling or dispatching personnel
Schedule resources to support standard service agreements
Make decisions regarding scheduling and movement of resources and material based on service call nature, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Provide support and assistance with training initiatives for Service Coordinators
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Basic Qualifications
High school diploma or state‑recognized GED
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Ability to read and understand customer service contracts
Organizational and interpersonal skills
Experience using Microsoft Office and business software systems (e.g., SAP)
Willing and able to work in a hybrid work environment Monday‑Friday (3 days in the office, 2 days remote) after completing full‑time office training for approximately 2 months
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
Associate degree
The pay range for this position is $44,696 – $76,622 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1‑866‑743‑6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, clickhere.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
#J-18808-Ljbffr