Manager, Process Manager- Global Payment Network
Capital One National Association, Chicago, IL, United States
Manager, Process Manager - Global Payment Network
Responsibilities
Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high-level estimates of work and target dates
Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.
Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.
Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision‑making.
Provide portfolio metrics, providing actionable insights to drive strategic decision making.
Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of experience in Process management
At least 2 years of Jira experience
Preferred Qualifications
4+ years of Product, Business or Technical experience
2+ years of experience in Process management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Equal Opportunity
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Responsibilities
Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high-level estimates of work and target dates
Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.
Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.
Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision‑making.
Provide portfolio metrics, providing actionable insights to drive strategic decision making.
Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of experience in Process management
At least 2 years of Jira experience
Preferred Qualifications
4+ years of Product, Business or Technical experience
2+ years of experience in Process management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Equal Opportunity
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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