Senior Business Support Specialist
Orlando Utilities Commission, Orlando, FL, United States
OUC – The Reliable One is currently hiring a Senior Business Support Specialist for our Customer Experience Admin division. The role supports the Chief Customer & Marketing Officer (CCMO) organization with full budgeting, financial operations, and contracting excellence in a fast‑paced, collaborative environment.
Job Purpose
Provide advanced operational and administrative support for a complex business unit. Coordinate program operations, conduct research, develop reports and recommendations, manage budgets, and support departmental customers.
Primary Functions
Collect, verify, and maintain program performance, operational, budget, and financial data.
Review and research data, provide recommendations, and prepare related reports for management and external entities.
Participate in forecasting the department’s operational activities and work volumes.
Provide research and recommendations on scheduling of employees and resources.
Coordinate the development and/or maintenance of departmental and operational budgets.
Identify and research budget and financial variances.
Lead departmental programs, projects, and activities; act as a resource for other departments.
Guide, train, and support other support employees.
Recommend and implement program improvements and new technologies.
Maintain and review contracts, documents, policies, and manuals for compliance.
Coordinate administrative activities such as creating purchase orders, approving invoices, and supporting employee management activities.
Train staff on budgeting, procedures, and department operations.
Support operational software and technical applications.
Perform additional duties as assigned.
What You’ll Do
Lead and manage the end‑to‑end annual budgeting process.
Partner with VPs, directors, and managers to develop and submit accurate annual budgets and lead monthly/procimal reviews.
Monitor financial activity; ensure accuracy of invoices, postings, and allocations.
Analyze monthly and quarterly financial performance to identify trends and variances.
Collaborate with Finance to resolve discrepancies and maintain clean financial data.
Provide forecasting insights, financial models, headcount planning, and recommendations for leadership.
Serve as CCMO contracting expert and central coordination point for major departmental purchases.
Serve as a financial advisor and strategic partner to CCMO leadership.
Train leaders on budgeting processes, financial best practices, and contracting.
Preferred Qualifications
Experience managing end‑to‑end budgets in a complex organization.
Experience with ERP, financial systems, and contracting systems.
Experience partnering with Finance, Procurement, and senior leadership.
Utility, public sector, or regulated industry experience.
Education & Experience Requirements
Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field from an accredited institution.
Minimum of four (4) years of business operations support, including experience in project/program leadership, budgeting/accounting coordination, financial data research, operational reporting, or business analysis.
Utility experience preferred; additional functional area experience may be preferred.
Compensation & Benefits
Competitive salary range: $38,077 to $47,596 per hour (estimated $79,200.16 to $98,999.68 annually).
Low‑cost medical, dental, and vision benefits; paid life insurance with no probationary period.
Retirement plan with employer matching and health reimbursement account.
Paid vacation, holidays, and sick time.
Educational and professional assistance programs; paid memberships in professional associations.
Access to workout facilities at each location.
Paid conference and training opportunities.
Hybrid work schedule.
Location
The Greenest Building in Downtown – Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801
Application Requirements
Applicants must be legally authorized to work in the United States at the time of application. The organization does not offer or sponsor employment visas for internship or full‑time positions.
Working & Physical Conditions
Work is free of disagreeable conditions. The position involves constant speaking, hearing, reading, writing, typing, sitting, and repetitive motions.
EEO Statement
OUC – The Reliable One is an Equal Opportunity Employer committed to recruiting, hiring, promoting, training, transferring, compensating, and administering all personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information, or any other factor prohibited under applicable federal, state, and local civil rights laws and regulations. EOE M/F/Vets/Disabled.
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Job Purpose
Provide advanced operational and administrative support for a complex business unit. Coordinate program operations, conduct research, develop reports and recommendations, manage budgets, and support departmental customers.
Primary Functions
Collect, verify, and maintain program performance, operational, budget, and financial data.
Review and research data, provide recommendations, and prepare related reports for management and external entities.
Participate in forecasting the department’s operational activities and work volumes.
Provide research and recommendations on scheduling of employees and resources.
Coordinate the development and/or maintenance of departmental and operational budgets.
Identify and research budget and financial variances.
Lead departmental programs, projects, and activities; act as a resource for other departments.
Guide, train, and support other support employees.
Recommend and implement program improvements and new technologies.
Maintain and review contracts, documents, policies, and manuals for compliance.
Coordinate administrative activities such as creating purchase orders, approving invoices, and supporting employee management activities.
Train staff on budgeting, procedures, and department operations.
Support operational software and technical applications.
Perform additional duties as assigned.
What You’ll Do
Lead and manage the end‑to‑end annual budgeting process.
Partner with VPs, directors, and managers to develop and submit accurate annual budgets and lead monthly/procimal reviews.
Monitor financial activity; ensure accuracy of invoices, postings, and allocations.
Analyze monthly and quarterly financial performance to identify trends and variances.
Collaborate with Finance to resolve discrepancies and maintain clean financial data.
Provide forecasting insights, financial models, headcount planning, and recommendations for leadership.
Serve as CCMO contracting expert and central coordination point for major departmental purchases.
Serve as a financial advisor and strategic partner to CCMO leadership.
Train leaders on budgeting processes, financial best practices, and contracting.
Preferred Qualifications
Experience managing end‑to‑end budgets in a complex organization.
Experience with ERP, financial systems, and contracting systems.
Experience partnering with Finance, Procurement, and senior leadership.
Utility, public sector, or regulated industry experience.
Education & Experience Requirements
Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field from an accredited institution.
Minimum of four (4) years of business operations support, including experience in project/program leadership, budgeting/accounting coordination, financial data research, operational reporting, or business analysis.
Utility experience preferred; additional functional area experience may be preferred.
Compensation & Benefits
Competitive salary range: $38,077 to $47,596 per hour (estimated $79,200.16 to $98,999.68 annually).
Low‑cost medical, dental, and vision benefits; paid life insurance with no probationary period.
Retirement plan with employer matching and health reimbursement account.
Paid vacation, holidays, and sick time.
Educational and professional assistance programs; paid memberships in professional associations.
Access to workout facilities at each location.
Paid conference and training opportunities.
Hybrid work schedule.
Location
The Greenest Building in Downtown – Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801
Application Requirements
Applicants must be legally authorized to work in the United States at the time of application. The organization does not offer or sponsor employment visas for internship or full‑time positions.
Working & Physical Conditions
Work is free of disagreeable conditions. The position involves constant speaking, hearing, reading, writing, typing, sitting, and repetitive motions.
EEO Statement
OUC – The Reliable One is an Equal Opportunity Employer committed to recruiting, hiring, promoting, training, transferring, compensating, and administering all personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information, or any other factor prohibited under applicable federal, state, and local civil rights laws and regulations. EOE M/F/Vets/Disabled.
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