Casino Host
The Post Oak, Carson City, NV, United States
Overview
This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding extensions of large sums of money and complimentaries. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities
Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
Award customer complimentary based on gaming action and program guidelines.
Coordinate guest rooms, meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
Attend special function (parties, tournaments, etc.) and participate in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
Qualifications
#GNLT
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Use all equipment associated with the position, including but not limited to computer keyboard.
Observe and direct actions of subordinates.
Analyze and interpret financial data in order to make decisions regarding credit limits.
Review and comprehend all necessary documentation.
Must have valid state driver's license.
Must be proficient in Microsoft applications (Excel, Access, Word).
Communicate effectively at all times, with guests as well as all levels of employees.
Basic mathematical skills required.
Maintain confidentiality.
Work as a team.
Effective communication skills
Appropriate professional appearance and demeanor
Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours
Team Player with a guest first attitude
Minimum age of 21 years old
PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
Pay Range
Starting from USD $50,000.00/Yr.
#J-18808-Ljbffr
This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding extensions of large sums of money and complimentaries. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities
Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
Award customer complimentary based on gaming action and program guidelines.
Coordinate guest rooms, meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
Attend special function (parties, tournaments, etc.) and participate in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
Qualifications
#GNLT
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Use all equipment associated with the position, including but not limited to computer keyboard.
Observe and direct actions of subordinates.
Analyze and interpret financial data in order to make decisions regarding credit limits.
Review and comprehend all necessary documentation.
Must have valid state driver's license.
Must be proficient in Microsoft applications (Excel, Access, Word).
Communicate effectively at all times, with guests as well as all levels of employees.
Basic mathematical skills required.
Maintain confidentiality.
Work as a team.
Effective communication skills
Appropriate professional appearance and demeanor
Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours
Team Player with a guest first attitude
Minimum age of 21 years old
PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
Pay Range
Starting from USD $50,000.00/Yr.
#J-18808-Ljbffr